RETURN AND EXCHANGE POLICY

SAINT LAURENT – JAPAN

1. Return / Exchange Conditions

SAINT LAURENT (“We”, “us”, “ our”) accepts returns or exchanges of SAINT LAURENT products (“Products”) eligible to return (as defined in SAINT LAURENT General Terms and Conditions of Sales) within 30 calendar days of receipt of the Products.

The right of withdrawal does not apply to orders for personalized Products and for any other Product that you was informed at the time of submitting your order that it could not be returned (in accordance with applicable law) (“Non-returnable Products”).

We only allow exchanges on the same Product (same price) in a different size/color. If you would like to receive a different Product or the same Product in a different material instead, please return your Product for a refund. Then place a new order online for the Product you would like.


Products shall be returned in their original condition, unaltered, unused and undamaged, in their original package, if any, along with all related accessories, documents (e.g. instructions booklet, Product certificates) and protective covers included.

Returns or exchanges of incomplete, altered, worn, damaged, soiled Products will not be accepted and will be returned to you.

The above does not affect your legal rights in relation to Products that have manufacturing defects or are not as described.

2. Return / Exchange Process

To return a Product, you must inform us of your intention to return or exchange a Product. To this effect you may:

  • connect to https://www.ysl.com/jp/, log in to your account, go your Order History and complete the online return form by selecting the Product(s) you would like to return and indicating the quantity and reason for return;

or

To exchange a Product, you may contact our Client Service at 0 120 95 27 46 or clientservice.jp@ysl.com.

You will receive an email confirming your return or exchange request. Please follow the instructions below to return the product(s) to our warehouse or to the nearest store:

1. FILL OUT THE ONLINE RETURN FORM BY CLICKING ON "RETURNS" IN YOUR ORDER HISTORY IN MY ACCOUNT.

2. MAKE SURE YOUR ITEM(S) ARE RETURNED IN THEIR ORIGINAL CONDITION (BOXES, SHOPPING BAGS, WRAPPING ETC). PLACE THE ITEM(S) IN THE ORIGINAL PACKAGING AND SHIPPING BOX.

3. FROM YOUR RETURN CONFIRMATION EMAIL, CLICK ON THE LINK TO ARRANGE A RETURN PICK UP BY SELECTING YOUR PREFERRED PICK UP METHODS. PLEASE OPEN YOUR CONFIRMATION EMAIL FROM THE EMAIL APPLICATION, NOT FROM THE SHORT MESSAGE APPLICATION (SMS) TO AVOID MESSAGE DISPLAY ERRORS.

4. PICKUP METHOD INCLUDING PICK UP AT YOUR CONVENIENCE OR DROP OFF AT ONE OF THE CARRIER ACCESS POINTS SUCH AS CONVENIENT STORES OR PUDO LOCKERS.

or

  • Return the Product(s) purchased online from the Japanese website to any SAINT LAURENT store in Japan (except Department Stores).

Please note that Products must be returned within 14 calendar days from your request for return or exchange.

3. Refunds - Exchanges

Upon receipt of a Product for which a return or exchange was requested, we will inspect the Product to ensure that the return / exchange conditions specified above in Article 1 are met. Subject to the Product meeting those conditions, an exchange or refund will be made.

Refunds will be made to the original purchaser, in the original method of payment and in the same currency as purchase except in case of payment by cash on delivery where refunds will be made by bank transfer.