YSL.COM ACCEPTS THE FOLLOWING PAYMENT METHODS:

CREDIT CARDS: VISA, MASTERCARD, JCB, DINERS, AMERICAN EXPRESS

THE TOTAL WILL BE CHARGED TO YOUR CARD WHEN THE ORDER IS SHIPPED OR HAS ARRIVED IN STORE.

YSL.COM FEATURES A FAST CHECKOUT OPTION, ALLOWING YOU TO SAVE YOUR CREDIT CARD DETAILS SO THAT YOU DON'T HAVE TO RE-ENTER THEM FOR FUTURE PURCHASES.

SAINT LAURENT GUARANTEES THAT YOUR CREDIT CARD WILL BE CHARGED ONLY ONCE FOR THE AMOUNT OF AN ORDER. IT IS POSSIBLE THAT THE AMOUNT MAY BE SHOWN TWICE ON YOUR STATEMENT: THE FIRST ENTRY CORRESPONDS TO THE PAYMENT AUTHORIZATION REQUEST THAT IS MADE WHEN YOU PLACE THE ORDER; THE SECOND CONFIRMS THE ACTUAL CHARGE.

CASH ON DELIVERY

MAXIMUM AMOUNT YOU CAN PAY WITH THIS OPTION : 250 000 Y.

AT TIME OF DELIVERY, YOU MUST HAVE THE EXACT ORDER TOTAL INDICATED IN THE SHIPPING CONFIRMATION EMAIL IN CASH; THE COURIER CANNOT PROVIDE CHANGE AND DOES NOT ACCEPT CHECKS.

WIRE TRANSFER

PLEASE NOTE THAT IF THE PAYMENT CANNOT BE CONFIRMED WITHIN 48 HOURS, THE ORDER WILL BE CANCELED AUTOMATICALLY.

DEBIT CARDS

PLEASE NOTE THAT YOU CANNOT USE J-DEBIT (CASH CARD ISSUED BY JAPANESE FINANCIAL INSTITUTIONS).

FOR ORDERS PAID BY CREDIT CARD WITH A DEBIT FUNCTION (ISSUED BY CREDIT CARD COMPANIES), THE CARD WILL BE AUTHORIZED THE MOMENT THE ORDER IS PLACED AND THE ORDER AMOUNT WILL BE DEDUCTED FROM THE ACCOUNT BALANCE OF YOUR DEBIT CARD. THEREFORE, IF YOUR ORDER IS NOT APPROVED AFTER THE INITIAL AUTHORIZATION OR IF THE ORDER IS CANCELLED, YOU MAY BE SUBJECT TO A SECOND AUTHORIZATION IF YOU DECIDE TO PROCEED WITH THE ORDER AND DUPLICATE DEBITS CAN TAKE PLACE. BUT PLEASE REST ASSURED THAT THE INITIAL AUTHORIZATION WILL BE REFUNDED. TIME REQUIRED FOR REFUND VARIES BY CARD ISSUERS; IN GENERAL, IT MAY TAKE APPROXIMATELY 45 TO 60 DAYS OR MORE FOR A REFUND. SHOULD YOU NEED MORE DETAILED INFORMATION ON THE DUPLICATE DEBIT OR THE REFUND PROCESS, PLEASE KINDLY CONTACT YOUR DEBIT CARD ISSUER DIRECTLY. PLEASE KINDLY BE AWARE OF THIS IN CASE YOU DECIDE TO USE SUCH A CARD. THANK YOU FOR YOUR UNDERSTANDING.

SELECT COD (CASH ON DELIVERY) AS PAYMENT METHOD AND PAY WITH J-DEBIT (CASH CARD ISSUED BY JAPANESE FINANCIAL INSTITUTIONS) OR CREDIT CARD WITH DEBIT FUNCTION (ISSUED BY CREDIT CARD COMPANIES) TO YAMATO DRIVER UPON DELIVERY WILL NOT BE SUBJECT TO DUPLICATE DEBITS. IF YOU WISH TO USE YOUR CARD WITH A DEBIT NATURE, WE STRONGLY RECOMMEND THAT YOU SELECT COD (CASH ON DELIVER) AS YOUR PAYMENT OPTION AT CHECK-OUT.

PRICES ON THE PRODUCT PAGES ARE ALL IN JAPANESE YEN, WITH TAX INCLUDED.

ON YSL.COM, EVERY PURCHASE IS MADE WITH MAXIMUM SECURITY THANKS TO THE USE OF VERISIGN AND ATW-CERTIFIED SECURE SERVERS AND THE ENCRYPTION SERVICES (SSL). WE ONLY USE PROTECTED CONNECTIONS, AS DEMONSTRATED BY THE "HTTPS" URL PREFIX AND THE LOCK SYMBOL THAT APPEARS IN THE BROWSER'S ADDRESS BAR.

TO SAFEGUARD YOUR CREDIT CARD PURCHASES, YOU WILL ALWAYS BE ASKED TO ENTER YOUR CVV CODE FOR EVERY ORDER. OUR PAYMENTS DEPARTMENT MAY CARRY OUT ANTI-FRAUD CHECKS BEFORE APPROVING THE TRANSACTION AND FOR GREATER PROTECTION, THEY MAY CONTACT YOU FOR FURTHER DETAILS BEFORE CONFIRMING THE ORDER.

KINDLY NOTE THAT YOUR CARD MAY BE DECLINED BECAUSE OF YOUR BANK SECURITY-BLOCK SETTING AS THE CHARGING COMES FROM ABROAD. PLEASE KINDLY MAKE SURE IT CONTACT YOUR BANK SO THAT THE PAYMENT GOES THROUGH.

YSL.COM ACCEPTS THE FOLLOWING PAYMENT METHODS:

CREDIT CARDS: VISA, MASTERCARD, JCB, DINERS, AMERICAN EXPRESS

THE TOTAL WILL BE CHARGED TO YOUR CARD WHEN THE ORDER IS SHIPPED OR HAS ARRIVED IN STORE.

YSL.COM FEATURES A FAST CHECKOUT OPTION, ALLOWING YOU TO SAVE YOUR CREDIT CARD DETAILS SO THAT YOU DON'T HAVE TO RE-ENTER THEM FOR FUTURE PURCHASES.

SAINT LAURENT GUARANTEES THAT YOUR CREDIT CARD WILL BE CHARGED ONLY ONCE FOR THE AMOUNT OF AN ORDER. IT IS POSSIBLE THAT THE AMOUNT MAY BE SHOWN TWICE ON YOUR STATEMENT: THE FIRST ENTRY CORRESPONDS TO THE PAYMENT AUTHORIZATION REQUEST THAT IS MADE WHEN YOU PLACE THE ORDER; THE SECOND CONFIRMS THE ACTUAL CHARGE.

PRICES ON THE PRODUCT PAGES ARE ALL IN JAPANESE YEN, WITH TAX INCLUDED.

BEFORE PAYING FOR YOUR ORDER, PLEASE MAKE SURE THAT:

- THE CARD AND BILLING INFORMATION YOU HAVE ENTERED IS CORRECT: THAT YOUR 16-DIGIT CODE IS CORRECT AND YOU HAVE SELECTED THE CORRECT CARD TYPE

- THE 3 OR 4-DIGIT CODE IS CORRECT

- YOUR SELECTED CARD OR PAYMENT METHOD IS STILL VALID AND HAS NOT EXPIRED

- YOU HAVE THE NECESSARY FUNDS FOR THE PURCHASE AMOUNT

- THE SECURITY BLOCK SETTING HAS BEEN TEMPORARILY DEACTIVATED BY THE CREDIT COMPANY BECAUSE THE BILLING COMES FROM ABROAD

- FOR SECURITY REASONS, OUR WEBSITE WILL ALLOW THREE PURCHASE ATTEMPTS WITH THE SAME CARD. IF THE PURCHASE IS NOT SUCCESSFUL, WE RECOMMEND A NEW CREDIT CARD IS USED OR TO RETRY AFTER 24 HOURS.

IF YOU HAVE SAVED YOUR PAYMENT DETAILS, WE ALSO RECOMMEND THAT YOU DO THE FOLLOWING:

- CHECK THAT THE BILLING ADDRESS MATCHES THE CARD OR PAYMENT METHOD USED

- YOU CAN DIRECTLY UPDATE THESE DETAILS IN THE MY ACCOUNT SECTION OR ADD A NEW CARD WHEN YOU GO TO PAY

THE ORDER AMOUNT WILL BE DEBITED AT DIFFERENT TIMES, DEPENDING ON THE PAYMENT METHOD USED:

- CREDIT CARD:

AS SOON AS YOU COMPLETE YOUR ORDER, AUTHORIZATION FOR THE NECESSARY PAYMENT WILL BE REQUESTED AUTOMATICALLY TO VERIFY THE VALIDITY OF THE CREDIT CARD AND AVAILABILITY OF FUNDS. THE CARD IS NOT CHARGED AT THIS TIME: THE ACTUAL PAYMENT IS COMPLETED WHEN THE ORDER IS SHIPPED.

IF YOU CHOSE THE "PICK UP IN STORE" OPTION, YOU WILL BE CHARGED WHEN YOUR ORDER IS MADE AVAILABLE IN THE CHOSEN STORE.

- WIRE TRANSFER:

YOU WILL BE DEBITED AT THE TIME OF THE WIRE TRANSFER

ALL YSL.COM ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING AND SHIPPED SECURELY IN A NEUTRAL CARDBOARD BOX.

YSL.COM OFFERS THE FOLLOWING DELIVERY METHOD(S):

- EXPRESS DELIVERY: 1 TO 6 WORKING DAYS - COMPLEMENTARY

- DELIVERY TO A SAINT LAURENT BOUTIQUE - COMPLEMENTARY

EXPRESS DELIVERY :

YAMATO IS OUR MAIN CARRIER. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER AS SOON AS YOUR ORDER HAS BEEN SHIPPED.

FOR SECURITY REASONS, YOUR ORDER WILL BE DELIVERED AGAINST A SIGNATURE. THE CARRIER WILL MAKE THREE DELIVERY ATTEMPTS. AFTER THE THIRD ATTEMPT, THE PACKAGE WILL BE RETURNED TO OUR WAREHOUSE.

KINDLY NOTE THAT THE PRODUCTS IN YOUR ORDER CAN BE SHIPPED SEPARATELY AT NO ADDITIONAL COST. IN THIS CASE, YOU WILL RECEIVE A CONFIRMATION EMAIL AS SOON AS EACH PACKAGE IS SHIPPED WITH A DEDICATED TRACKING NUMBER. IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICE.

UPON DELIVERY, PLEASE ENSURE THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY.

ANY EXTERNAL DAMAGE MUST BE IMMEDIATELY REPORTED IN WRITING ON THE CARRIER'S DELIVERY DOCUMENTS, UNDER YOUR SIGNATURE, INDICATING THE CONDITION OF THE PARCEL (DAMAGED PARCEL, OPEN BOX, ETC.).

HERE IS A KINDLY REMINDER: ONCE YOUR ORDER HAS BEEN CONFIRMED, YOU WILL NO LONGER BE ABLE TO MODIFY YOUR DELIVERY ADDRESS. INDEED, AS ALL ORDERS ARE PROCESSED AUTOMATICALLY, WE ARE UNABLE TO MODIFY SHIPPING AND DELIVERY TIMES.

DELIVERIES ARE MADE FROM MONDAY TO SATURDAY, EXCEPT ON PUBLIC HOLIDAYS.

PICK UP IN STORE:

SAINT LAURENT OFFERS YOU THE POSSIBILITY TO PICK UP YOUR ONLINE ORDER IN A STORE.

DURING THE CHECKOUT PROCESS SELECT "PICK UP IN STORE" AND CHOOSE WHICH STORE YOU WOULD LIKE TO HAVE YOUR ORDER DELIVERED TO.

YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER IS READY TO BE PICKED UP AT THE STORE.

IN ORDER TO PICK UP YOUR ORDER, YOU WILL NEED TO BRING:

- A VALID ID

- THE SHIPPING CONFIRMATION EMAIL (PRINTED OR ON A MOBILE DEVICE).

IF SOMEONE IS COLLECTING AN ORDER ON YOUR BEHALF, THEY MUST BRING:

- A COPY OF YOUR VALID ID

- A VALID ID OF THE PERSON COLLECTING

- THE SHIPPING CONFIRMATION EMAIL (PRINTED OR ON A MOBILE DEVICE)

- A LETTER OF AUTHORISATION

PLEASE NOTE THAT YOUR ORDER WILL BE AVAILABLE FOR PICK UP AT THE STORE FOR 15 DAYS. PASSED THAT DELAY, THE ORDER WILL BE RETURNED TO OUR OFFICES AND WE WILL ISSUE A REFUND.

DELIVERY TIME FOR JAPAN IS 1 TO 6 BUSINESS DAYS (EXCLUDING PRE-ORDERS).

YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER HAS BEEN SHIPPED.

YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK DELIVERY AT ANY TIME FROM YOUR ACCOUNT.

ONCE YOUR ORDER HAS BEEN CONFIRMED, IT WILL BE PREPARED WITHIN 24 BUSINESS HOURS (EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS).

IN ORDER TO GIVE YOU THE FULL SAINT LAURENT EXPERIENCE, WE PREPARE YOUR PRODUCTS WITH THE UTMOST CARE IN SECURE, PLAIN PACKAGING (NOT LABELLED WITH SAINT LAURENT). WHEN YOU OPEN YOUR PARCEL, YOU WILL FIND YOUR PRODUCTS CAREFULLY WRAPPED AND ACCOMPANIED BY A CARD AND A SHOPPING BAG, IF YOU’VE SELECTED THE GIFT OPTION.

YOU WILL ALSO FIND RETURN INSTRUCTIONS, IF REQUIRED.

THE RECEIPT WILL NOT BE INCLUDED IN THE PARCEL, BUT SENT DIRECTLY BY EMAIL TO THE PERSON WHO PLACED THE ORDER.

YAMATO IS OUR MAIN CARRIER.

YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY POINT FROM YOUR ACCOUNT, BY CLICKING ON THE LINK SHARED IN YOUR SHIPPING CONFIRMATION EMAIL OR IN THE “TRACK MY ORDER” SECTION IN THE FOOTER OF THE YSL.COM WEBSITE.

AT THIS TIME WE ARE UNABLE TO SHIP ORDERS TO GENERAL DELIVERY, P.O. BOXES.

ORDERS MADE TO ANY OF THESE ADDRESSES WILL BE CANCELLED.

THE DELIVERY ADDRESS OF YOUR ORDER MUST MATCH THE COUNTRY/REGION SITE IN WHICH YOU PLACE YOUR ORDER.

IF YOU WOULD LIKE YOUR ORDER TO BE DELIVERED TO A DIFFERENT COUNTRY, YOU CAN MAKE THE CHANGE BY CLICKING ON "SHIPPING TO" AT THE BOTTOM OF THIS PAGE BEFORE PLACING YOUR ORDER.

CHANGING THE COUNTRY/REGION OF DELIVERY WILL RESULT IN THE DELETION OF THE PRODUCTS OF YOUR BASKET.

YOU CAN RETURN YOUR ONLINE PURCHASE WITHIN 30 DAYS FROM THE DELIVERY OR PICK UP DATE. RETURNS ARE COMPLIMENTARY AND OUR ORDERS COME WITH A PREPAID RETURN LABEL.

PLEASE NOTE, SAINT LAURENT IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE. WE RECOMMEND USING THE PREPAID LABEL.

RETURN LABELS SUPPLIED BY SAINT LAURENT ARE FREE OF CHARGE.

FOR EXCHANGE INQUIRIES, PLEASE CONTACT CLIENT SERVICE.

YOU CAN RETURN YOUR ONLINE PURCHASE WITHIN 30 DAYS FROM THE DELIVERY OR PICK UP DATE.

SAINT LAURENT PROVIDES SUSTAINABLE PAPERLESS RETURN SERVICE WHICH IS COMPLIMENTARY.

RETURN PICK UP SERVICE CAN BE EASILY ARRANGED ONLINE.

PLEASE KINDLY NOTE, SAINT LAURENT IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE. WE RECOMMEND USING THE PREPAID LABEL.

ALL RETURNS MUST BE RETURNED IN THE COUNTRY/REGION OF PURCHASE.

FOR MORE INFORMATION ON OUR RETURN POLICY AND PRODUCTS THAT ARE ELIGIBLE FOR RETURN, PLEASE VISIT OUR RETURN POLICY.

TO PROCESS A RETURN, PLEASE FOLLOW THE STEPS BELOW:

1. FILL OUT THE ONLINE RETURN FORM BY CLICKING ON "RETURN ORDER" IN THE FOOTER OF YSL.COM. AFTER SUBMISSION OF YOUR REQUEST, WE INVITE YOU TO RETURN YOUR ORDER WITHIN 14 DAYS.

2. MAKE SURE YOUR ITEM(S) ARE RETURNED IN THEIR ORIGINAL CONDITION (BOXES, SHOPPING BAGS, WRAPPING ETC). PLACE THE ITEM(S) IN THE ORIGINAL PACKAGING AND SHIPPING BOX.

3. FROM YOUR RETURN CONFIRMATION EMAIL, CLICK ON THE LINK TO ARRANGE A RETURN PICK UP BY SELECTING YOUR PREFERRED PICK UP METHODS. PLEASE OPEN YOUR CONFIRMATION EMAIL FROM THE EMAIL APPLICATION, NOT FROM THE SHORT MESSAGE APPLICATION (SMS) TO AVOID MESSAGE DISPLAY ERRORS.

4. PICKUP METHOD INCLUDING PICK UP AT YOUR CONVENIENCE OR DROP OFF AT ONE OF THE CARRIER ACCESS POINTS SUCH AS CONVENIENT STORES OR PUDO LOCKERS.

PLEASE CONTACT SAINT LAURENT CLIENT SERVICE FOR THE INQUIRIES REGARDING YOUR ORDERS OR RETURN. 0120-952-746（MON-SAT, 9:00-20:00)

IF YOU WISH TO RETURN YOUR ORDER TO OUR STORE, YOU WILL FIND A LIST OF OUR STORES ON YSL.COM.

PLEASE NOTE THAT RETURNS ARE NOT ACCEPTED IN DEPARTMENT STORES OR OUTLET BOUTIQUES.

YOU CAN CHECK YOUR RETURN STATUS IN YOUR ACCOUNT.

YOU CAN RETURN YOUR ONLINE PURCHASE WITHIN 30 DAYS FROM THE DELIVERY OR PICK UP DATE. RETURNS ARE COMPLIMENTARY AND OUR ORDERS COME WITH A PREPAID RETURN LABEL.

PLEASE NOTE, SAINT LAURENT IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE. WE RECOMMEND USING THE PREPAID LABEL.

RETURN LABELS SUPPLIED BY SAINT LAURENT ARE FREE OF CHARGE.

FOR EXCHANGE INQUIRIES, PLEASE CONTACT CLIENT SERVICE.

YOUR RETURN WILL BE PROCESSED WITHIN 5 TO 7 WORKING DAYS STARTING FROM THE DATE THAT THE SAINT LAURENT TEAM RECEIVES THE PACKAGE. ONCE YOUR RETURN HAS BEEN ACCEPTED, SAINT LAURENT WILL ISSUE A REFUND WITHIN 7 WORKING DAYS. A CONFIRMATION WILL BE SENT TO YOU BY EMAIL. PLEASE NOTE THAT DURING BUSY PERIODS, THIS MAKE TAKE LONGER.

THE TIME FOR PROCESSINGS RETURNS DEPENDS ON THE PAYMENT METHOD USED.

- CREDIT CARDS:

OUR BANK WILL SEND THE REFUND WITHIN 7 WORKING DAYS OF SENDING THE CONFIRMATION EMAIL.

THEN, THE TIME REQUIRED TO ISSUE THE REFUND TO YOUR CREDIT CARD AGAIN WILL DEPEND ON YOUR BANK.

FOR SECURITY REASONS, THE REFUND CAN ONLY BE ISSUED TO THE CREDIT CARD USED TO FINALIZE THE PURCHASE.

BOOK AN APPOINTMENT AT ONE OF OUR SAINT LAURENT BOUTIQUES TO RECEIVE PERSONALIZED SERVICE AND DISCOVER OUR COLLECTIONS AND SIGNATURE SERVICES.

YOU CAN REQUEST AN APPOINTMENT :

- AT THE BOTTOM OF THE PAGE ON YSL.COM, SELECT THE COUNTRY, CITY, AND BOUTIQUE OF YOUR CHOICE, AND CLICK ON "BOOK AN APPOINTMENT"

- ON THE STORE LOCATOR PAGE ON YSL.COM IN THE COUNTRY AND CITY OF YOUR CHOICE

FILL OUT THE APPOINTMENT REQUEST FORM, AND AN ADVISOR WILL REACH OUT TO YOU TO CONFIRM YOUR APPOINTMENT.

FOR ANY OTHER TYPE OF REQUEST OR TO HELP YOU MAKE AN APPOINTMENT, PLEASE CONTACT OUR CLIENT SERVICE.

YOU CAN CHECK THE AVAILABILITY OF A PRODUCT IN-STORE DIRECTLY FROM THE PRODUCT PAGE ON YSL.COM.

PLEASE CLICK ON "FIND IN STORE" ON YOUR PRODUCT PAGE, SELECT YOUR COUNTRY AND CITY, AND CLICK ON "SEARCH".

IF THE PRODUCT IS AVAILABLE, YOU CAN RESERVE IT BY CLICKING ON "RESERVE IN STORE".

YOU CAN ALSO MAKE AN APPOINTMENT TO VISIT ONE OF OUR SAINT LAURENT BOUTIQUES FROM THE YSL.COM FOOTER AT THE BOTTOM OF THE PAGE.

IF THE PRODUCT YOU'RE LOOKING FOR IS AVAILABLE IN-STORE, YOU CAN RESERVE IT.

ON THE PRODUCT PAGE, CLICK ON "FIND IN STORE", THEN SELECT YOUR COUNTRY AND BOUTIQUE BEFORE CLICKING "RESERVE IN STORE". PLEASE FILL OUT THE APPOINTMENT REQUEST FORM. THE BOUTIQUE WILL THEN GET IN TOUCH WITH YOU TO CONFIRM THE PRODUCT'S AVAILABILITY.

YOU CAN ALSO BOOK AN APPOINTMENT AT ONE OF OUR SAINT LAURENT BOUTIQUES FROM THE BOTTOM OF THE PAGE OR THE STORE LOCATOR ON YSL.COM.

SAINT LAURENT OFFERS YOU THE POSSIBILITY TO PICK UP YOUR ONLINE ORDER IN A STORE.

DURING THE CHECKOUT PROCESS SELECT "PICK UP IN STORE" AND CHOOSE WHICH STORE YOU WOULD LIKE TO HAVE YOUR ORDER DELIVERED TO.

YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER IS READY TO BE PICKED UP AT THE STORE.

IN ORDER TO PICK UP YOUR ORDER, YOU WILL NEED TO BRING:

- A VALID ID

- THE SHIPPING CONFIRMATION EMAIL (PRINTED OR ON A MOBILE DEVICE).

IF SOMEONE IS COLLECTING AN ORDER ON YOUR BEHALF, THEY MUST BRING:

- A COPY OF YOUR VALID ID

- A VALID ID OF THE PERSON COLLECTING

- THE SHIPPING CONFIRMATION EMAIL (PRINTED OR ON A MOBILE DEVICE)

- A LETTER OF AUTHORISATION

PLEASE NOTE THAT YOUR ORDER WILL BE AVAILABLE FOR PICK UP AT THE STORE FOR 15 DAYS. PASSED THAT DELAY, THE ORDER WILL BE RETURNED TO OUR OFFICES AND WE WILL ISSUE A REFUND.

IF YOU WISH TO RETURN YOUR ORDER TO A BOUTIQUE, YOU CAN FIND THE LIST OF OUR BOUTIQUES ON YSL.COM. OUR TEAMS IN-STORE WILL THEN HANDLE YOUR RETURN.

AS SOON AS YOUR RETURN IS APPROVED, YOU'LL RECEIVE A CONFIRMATION EMAIL, AND THE REFUND WILL BE ISSUED.

PLEASE NOTE THAT RETURNS ARE NOT ACCEPTED IN DEPARTMENT STORES OR IN OUR OUTLET STORES.

OUR SAINT LAURENT CUSTOMER SERVICE AMBASSADORS ARE AVAILABLE FROM MONDAY TO SATURDAY 10 AM TO 8 PM IN ORDER TO ADVISE AND ASSIST YOU REMOTELY IN PLACING YOUR ORDERS.

THEY WILL SEND YOU A SECURE PAYMENT LINK AND YOUR ORDER WILL BE DELIVERED TO THE ADDRESS PROVIDED TO THE AMBASSADOR.

A PRE-ORDER IS THE PURCHASE OF AN ITEM THAT WILL SOON BE AVAILABLE TO SHIP.

ON THE PRE-ORDER PRODUCT PAGE, YOU WILL FIND AN INDICATION OF THE ESTIMATED SHIPPING DATE. IF YOUR ORDER INCLUDES BOTH AVAILABLE AND PRE-ORDERED PRODUCTS: PRODUCTS WILL BE SHIPPED IN TWO STAGES.

YOU WILL RECEIVE A CONFIRMATION EMAIL EACH TIME A PARCEL IS SHIPPED.

PRE-ORDER PRODUCTS CAN ONLY BE PURCHASED WITH A CREDIT CARD (VISA, MASTERCARD, JCB, DINERS, AMERICAN EXPRESS) OR A DEBIT CARD.

PLEASE NOTE THAT APPLE PAY, PAYPAL, KLARNA AND CASH ON DELIVERY ARE NOT AVAILABLE FOR PRE-ORDERS.

IN ORDER TO CONFIRM THE VALIDITY OF YOUR CREDIT CARD, YOUR PURCHASE WILL BE SUBJECT TO A PAYMENT AUTHORIZATION OF THE TOTAL AMOUNT OF YOUR ORDER FOR 7 DAYS. WHEN YOUR ORDER IS READY TO BE SHIPPED, YOUR CREDIT CARD WILL BE RE-AUTHORIZED FOR PAYMENT. IF THIS RE-AUTHORIZATION FAILS, OUR SAINT LAURENT CUSTOMER SERVICE DEPARTMENT WILL REACH OUT TO YOU.

YOUR CREDIT CARD WILL ONLY BE DEBITED BY YSL.COM ONCE YOUR ORDER HAS BEEN SHIPPED.

SAINT LAURENT OFFERS A REPAIR SERVICE FOR PRODUCTS PURCHASED ON YSL.COM, IN SAINT LAURENT BOUTIQUES, AND FROM AUTHORIZED RETAILERS.

IF YOU HAVE ANY QUESTIONS ABOUT REPAIRS, PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT VIA THIS CONTACT FORM OR MAKE AN APPOINTMENT TO VISIT YOUR NEAREST BOUTIQUE, WHERE YOUR PRODUCT WILL BE EXAMINED.

NOT ALL REPAIRS ARE POSSIBLE, BUT WE WILL DO OUR BEST TO ACCOMMODATE YOUR REQUEST.

PLEASE NOTE THAT REPAIRS MAY BE SUBJECT TO A CHARGE.

AN ALTERATION SERVICE IS OFFERED FREE OF CHARGE FOR GARMENTS PURCHASED AT FULL PRICE WITHIN 4 MONTHS OF PURCHASE. THIS FREE SERVICE IS ONLY AVAILABLE FOR BASIC ALTERATIONS. OTHER ALTERATIONS WILL BE AVAILABLE AT AN ADDITIONAL COST.

ALTERATIONS WILL BE CHARGED FOR ITEMS PURCHASED MORE THAN 4 MONTHS AGO.

THE LEATHERS USED IN SAINT LAURENT PRODUCTS ARE RIGOROUSLY SELECTED IN ACCORDANCE WITH STRICT SUSTAINABLE DEVELOPMENT GUIDELINES. EACH LEATHER HAS ITS OWN PROPERTIES AND NEEDS TO BE MAINTAINED.

WE RECOMMEND THAT YOU KEEP YOUR BAGS OR SHOES IN THEIR ORIGINAL FLANNEL, AVOID CONTACT WITH ABRASIVE MATERIALS (PERFUME, MAKEUP, CREAMS, OILS, ANTIBACTERIAL HAND GEL), AVOID LONG EXPOSURE TO SUNLIGHT AND HEAT, AND AVOID CONTACT WITH WATER.

PLEASE NOTE THAT WE RECOMMEND AVOIDING CONTACT BETWEEN LIGHT-COLORED ITEMS AND DARK-COLORED CLOTHING.

PLEASE CONTACT OUR CLIENT SERVICE OR YOUR NEAREST BOUTIQUE IF YOU HAVE ANY QUESTIONS REGARDING THE REPAIR OR CARE OF SAINT LAURENT PRODUCTS.

PLEASE NOTE THAT IT IS STRONGLY RECOMMENDED NOT TO USE GENERIC PRODUCTS THAT COULD DAMAGE THE LEATHER.

SAINT LAURENT CLIENT SERVICE IS AVAILABLE TO ASSIST YOU WITH ANY INQUIRIES.

WE INVITE YOU TO CONTACT US FROM MONDAY TO SATURDAY 10 AM TILL 8 PM (UTC+9), EXCLUDING HOLIDAYS:

- JANUARY 1

- JANUARY 13

- FEBRUARY 11

- FEBRUARY 23 AND 24

- MARCH 20

- APRIL 29

- MAY 3 TO 6

- JULY 21

- AUGUST 11

- SEPTEMBER 15

- SEPTEMBER 23

- OCTOBER 13

- NOVEMBER 3

- NOVEMBER 23 AND 24

- DECEMBER 30 TO 31

SAINT LAURENT CLIENT SERVICE WILL BE HAPPY TO ASSIST YOU WITH ANY INQUIRIES BY EMAIL, BY PHONE AT 0120 952 746 AND BY CHAT.

OUR SAINT LAURENT CUSTOMER SERVICE AMBASSADORS ARE AVAILABLE FROM MONDAY TO SATURDAY 10 AM TO 8 PM IN ORDER TO ADVISE AND ASSIST YOU REMOTELY IN PLACING YOUR ORDERS.

THEY WILL SEND YOU A SECURE PAYMENT LINK AND YOUR ORDER WILL BE DELIVERED TO THE ADDRESS PROVIDED TO THE AMBASSADOR.

YOU CAN SELECT THE GIFT OPTION WHEN YOU ARE PLACING YOUR ORDER.

ONCE YOUR SHOPPING CART IS CONFIRMED, SELECT THE GIFT OPTION: YOU CAN ADD A PERSONALIZED MESSAGE TO YOUR ORDER OR RECEIVE A BLANK SAINT LAURENT CARD IN ORDER TO WRITE YOUR OWN MESSAGE UPON RECEIVING YOUR PARCEL.

ALL THE ORDERED PRODUCTS WILL BE PACKAGED IN A SAINT- LAURENT SIGNATURE BOX.

ONCE YOUR SHOPPING CART IS CONFIRMED, SELECT THE GIFT OPTION: YOU CAN ADD A PERSONALIZED MESSAGE TO YOUR ORDER OR RECEIVE A BLANK SAINT LAURENT CARD TO WRITE YOUR OWN MESSAGE UPON RECEIVING YOUR PARCEL.

ALL PRODUCTS ORDERED WILL BE WRAPPED IN A SIGNATURE SAINT LAURENT BOX.

IF THE PERSON RECEIVING YOUR GIFT WOULD LIKE TO EXCHANGE THEIR PRODUCT, THEY CAN GET IN TOUCH WITH OUR CUSTOMER SERVICE.

THEY CAN ALSO REVIEW OUR RETURNS PROCESS.

CREATING AN ONLINE SAINT LAURENT ACCOUNT ALLOWS YOU TO QUICKLY AND SIMPLY PLACE YOUR ORDER ON YSL.COM.

YOU CAN ALSO:

- MANAGE YOUR SUBSCRIPTION TO NEWSLETTERS

- VIEW YOUR ORDER HISTORY

- TRACK THE PROGRESS OF YOUR ORDERS

- UPDATE YOUR DETAILS

FOR YOUR SECURITY, YSL.COM WILL NEVER SHARE YOUR PERSONAL INFORMATION WITH A THIRD PARTY.

SAINT LAURENT WISHES TO INFORM YOU THAT THE CREATION OF A SAINT LAURENT ACCOUNT WHEN PURCHASING IN-STORE DOES NOT AUTOMATICALLY CREATE AN ACCOUNT ON YSL.COM.

IF YOU HAVE ALREADY CREATED AN ACCOUNT, CHECK THAT IT IS ACTIVATED BY CLICKING ON “ACTIVATE MY ACCOUNT”.

IF YOU HAVE FORGOTTEN YOUR PASSWORD, CLICK ON THE “FORGOT YOUR PASSWORD?” LINK ON YOUR ACCOUNT LOGIN PAGE AND FOLLOW THE PROCESS TO CHANGE IT.

FOR ANY OTHER QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICE.

CLICK ON 'LOG IN TO MY ACCOUNT', THEN THE 'FORGOT YOUR PASSWORD?' LINK. WE WILL SEND YOU A NEW PASSWORD VIA EMAIL.

PLEASE CHECK YOUR 'JUNK MAIL' FOLDER AND ENSURE THAT THE EMAIL ADDRESSES CONFIRMATION@STORE.YSL.COM AND SHIPPING@STORE.YSL.COM ARE INCLUDED IN THE LIST OF APPROVED CONTACTS IN YOUR INBOX.

OUR EMAILS WILL THEREFORE NOT BE BLOCKED BY YOUR INBOX’S ANTI-SPAM FILTER IN THE FUTURE. IF THE PROBLEM PERSISTS, CONTACT OUR CLIENT SERVICE.

IF YOU NEED ASSISTANCE WITH PASSWORD RECOVERY, PLEASE CONTACT OUR CLIENT SERVICE. FOR SECURITY REASONS, YOU MAY BE ASKED FOR FURTHER DETAILS TO CONFIRM YOUR IDENTITY.

IF YOU WISH TO DELETE YOUR YSL.COM ACCOUNT, SIMPLY FILL OUT THE ACCOUNT DELETION REQUEST FORM.

YOU CAN ALSO CONTACT OUR CLIENT SERVICE.

YOU CAN SIGN UP FOR THE NEWSLETTER AT ANY TIME AT THE BOTTOM OF THE WEBSITE BY ENTERING YOUR EMAIL ADDRESS OR BY CLICKING THE “MY ACCOUNT” SECTION.

YOU WILL BE ONE OF THE FIRST TO DISCOVER OUR LATEST PRODUCTS ON YSL.COM.

TRY TO ADD THE EMAIL ADDRESS 'NEWSLETTER@NEWS.YSL.COM' TO YOUR LIST OF APPROVED CONTACTS ON YOUR EMAIL ACCOUNT. FUTURE NEWSLETTERS WILL THEREFORE NOT BE BLOCKED BY THE ANTI-SPAM FILTER.

IF YOU STILL DO NOT RECEIVE THE NEWSLETTER, PLEASE CONTACT US.

IF YOU NO LONGER WISH TO RECEIVE OUR NEWSLETTER, YOU CAN UNSUBSCRIBE AT ANY TIME BY CLICKING THE “UNSUBSCRIBE ME” LINK AT THE BOTTOM OF THE NEWSLETTER.

WHEN A SUSTAINABLE MATERIAL IS USED, ITS MAIN ECO-RESPONSIBLE ATTRIBUTES ARE PROVIDED IN THE PRODUCT DESCRIPTION. THEY ARE BASED ON BEST PRACTICES IN AREAS SUCH AS THE SOURCING OF TRACEABLE AND ENVIRONMENTALLY-FRIENDLY RAW MATERIALS, ORGANIC FARMING, RESPONSIBLE PRODUCTION, AND THE USE OF RECYCLED AND UPCYCLED MATERIALS.

WHEN A SUSTAINABLE MATERIAL IS USED, ITS MAIN ECO-RESPONSIBLE ATTRIBUTES ARE PROVIDED IN THE PACKAGING’S DESCRIPTION. THEY ARE BASED ON BEST PRACTICES IN AREAS SUCH AS THE SOURCING OF TRACEABLE AND ENVIRONMENTALLY-FRIENDLY RAW MATERIALS, ORGANIC FARMING, RESPONSIBLE PRODUCTION, AND THE USE OF RECYCLED AND UPCYCLED MATERIALS.