PLEASE FOLLOW THE BELOW STEPS TO PURCHASE ON YSL.COM :

1. BROWSE OUR PRODUCT CATALOG

YOU CAN SELECT A CATEGORY FROM THE NAVIGATION MENU OR DISCOVER OUR SELECTIONS ON THE HOME PAGE. TO FIND SOMETHING MORE SPECIFIC, USE OUR FILTERS OR THE WEBSITE'S INTERNAL SEARCH. 

2. GET PRODUCT INFORMATION

ON EACH PRODUCT PAGE, YOU WILL FIND ALL AVAILABLE SIZES AND COLORS, A DESCRIPTION AND THE COMPOSITION OF THE ITEM. CLICK ON THE PRODUCT IMAGE TO ZOOM IN AND SEE ALL OF THE DETAILS.

3. PLACE AN ORDER

-  FROM THE ITEM PAGE, SELECT THE DESIRED COLOR AND SIZE OF THE PRODUCT

-  ADD THE PRODUCT TO YOUR SHOPPING BAG BY CLICKING ON THE "ADD TO CART" BUTTON. Prices on the product pages are all in Japanese Yen, with tax included.

-  ONCE YOU HAVE FINISHED SHOPPING, CLICK ON YOUR SHOPPING BAG

-  YOU WILL NEED TO CREATE AN ACCOUNT OR TO LOG IN TO FINALIZE YOUR ORDER

-  SELECT A SHIPPING AND PAYMENT METHOD

-  ENTER YOUR SHIPPING AND PAYMENT DETAILS 

-  CHECK THAT THE INFORMATION YOU ENTERED IS CORRECT AND CLICK ON "PURCHASE"

ONCE YOUR PURCHASE HAS BEEN APPROVED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH ALL THE DETAILS OF YOUR ORDER.

You can change or cancel your order within 30 minutes of its confirmation.

Change an order:

ORDER MODIFICATIONS ARE NOT POSSIBLE ONCE YOUR ORDER IS PLACED. YOU CAN CANCEL YOUR ORDER WITHIN 30 MINUTES OF ITS CONFIRMATION IN MY ACCOUNT SECTION. AFTER THIS TIME, YOU MAY CONTACT CLIENT SERVICE  to assist you.

Cancel your order: 

- If you have a Personal Account: Log in to your account and select the order you wish to cancel. You can then cancel it by clicking "cancel order".

- If you don’t have a Personal Account: Go to the "track order" section at the bottom of the site. After entering the order number, you can cancel the order by clicking on "cancel my order". 

Once 30 minutes have passed, you can no longer cancel your order. If you have any questions or need assistance, you can contact our Client Service.

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item on the product page.

For mixed order consisting of currently available and pre-order items: the products will be dispatched at two different times.
Order consisting of pre-order items with different delivery dates: the products will be shipped together on the latest estimated delivery date.
In any case, you will receive a confirmation email as soon as the package is shipped.

The purchase of pre-order items can be made with Credit Card only.                                                                                                                                                                             
Once you complete your order, we will ask your bank to verify the supplied details;  the validity of your credit card will be confirmed through a payment authorization for the total amount of your pre-order value for 7 days. When the order will be ready for shipment, a new authorization will be processed on your credit card to validate the payement. However, you will be charged only once the package is being shipped.

YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY TIME IN YOUR PERSONAL ACCOUNT OR BY CLICKING ON TRACK ORDER IN THE FOOTER OF THE WEBSITE.

BY SELECTING THE GIFT OPTION DURING THE CHECKOUT PROCESS, YOU WILL HAVE THE POSSIBILITY TO WRITE A PERSONALIZED MESSAGE THAT WILL BE INCLUDED WITHIN THE PARCEL.

CHECK YOUR SPAM FOLDER AND MAKE SURE THAT CONFIRMATION@STORE.YSL.COM AND SHIPPING@STORE.YSL.COM ARE IN THE SAFE SENDERS LIST OF YOUR EMAIL ACCOUNT. THIS WILL PREVENT THE ANTI-SPAM FILTER FROM BLOCKING FUTURE COMMUNICATIONS. IF THIS DOES NOT WORK, CONTACT US.

MOST OF YSL.COM ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING AND SHIPPED SECURELY IN A NEUTRAL CARDBOARD BOX. ACCESSORIES, HANDBAGS, SMALL LEATHER GOODS, SHOES ARE SHIPPED IN A YSL SIGNATURE GIFT BOX. READY TO WEAR PIECES ARE SHIPPED IN GARMENT BAGS. 
KINDLY NOTE THAT FOR SUSTAINABLE REASONS, WE ONLY ADD SECURITY TAGS ON READY TO WEAR PIECES AND SILK ACCESSORIES. IN CASE OF A RETURN, THIS TAG MUST STAY ATTACHED ON THE ITEMS.
SOME OVERSIZE ITEMS SUCH AS RIVE DROITE ITEMS OR SOME LUGGAGE MIGHT BE SHIPPED WITHOUT SIGNATURE PACKAGING BECAUSE OF THEIR SPECIFIC FORMAT.

You have the possibility to check the availability of a product in store. On the product page, click on "Find in Store". In some cases you will have the possibility to reserve the product in the nearest store where the product is available.

SAINT LAURENT OFFERS YOU THE POSSIBILITY TO PICK UP YOUR ONLINE ORDER IN A STORE.

DURING THE CHECKOUT PROCESS SELECT "PICK UP IN STORE" AND CHOOSE WHICH STORE YOU WOULD LIKE TO HAVE YOUR ORDER DELIVERED TO.

YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER IS READY TO BE PICKED UP AT THE STORE. 

IN ORDER TO PICK UP YOUR ORDER, YOU WILL NEED TO BRING:
 

- A VALID ID
- THE SHIPPING CONFIRMATION EMAIL (PRINTED OR ON A MOBILE DEVICE).

IF SOMEONE IS COLLECTING AN ORDER ON YOUR BEHALF, THEY MUST BRING:
 

- A COPY OF YOUR VALID ID
- A VALID ID OF THE PERSON COLLECTING
- THE SHIPPING CONFIRMATION EMAIL (PRINTED OR ON A MOBILE DEVICE)
- A LETTER OF AUTHORISATION

PLEASE NOTE THAT YOUR ORDER WILL BE AVAILABLE FOR PICK UP AT THE STORE FOR 15 DAYS.  PASSED THAT DELAY, THE ORDER WILL BE RETURNED TO OUR OFFICES AND WE WILL ISSUE A REFUND.

You have the possibility to check the availability of a product in store. On the product page, click on "Find in Store". In some cases you will have the possibility to reserve the product in the nearest store where the product is available.

If the product you are looking for is available in your selected boutique, you have the possibility to reserve the item. You simply have to click on "Find in Store", select a boutique in which the product is available, and click on "Reserve in store".

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page.

Mixed order consisting of currently available and pre-order items: the products will be dispatched at two different times.
Order consisting of pre-order items with different delivery dates: the products will be shipped together on the latest estimated delivery date.
In any case, you will receive a confirmation email as soon as the package is shipped.

The purchase of pre-order items can be made with Credit Card only.                                                                                                                                                                             
Once you complete your order, we will ask your bank to verify the supplied details;  the validity of your credit card will be confirmed through a payment authorization for the total amount of your pre-order value for 7 days. When the order will be ready for shipment, a new authorization will be processed on your credit card to validate the payement. However, you will be charged only once the package is being shipped.

You have the possibility to check the availability of a product in store. On the product page, click on "Find in Store". In some cases you will have the possibility to reserve the product in the nearest store where the product is available.

The leathers of Saint Laurent goods are strictly selected and follow sustainability guidelines.
Each leather has its own specificities and should be taken care carefully.

We recommend that you keep your goods in their original flannel when they are not used, avoid contact with abrasive material and perfume, make-up, cream, oil, alcoholic gel, avoid long exposure to the sun and heat and avoid contact with water.
Please note that it is not recommended to put in contact lightcoloured goods with dark clothes.

Please contact our Client Service or your nearest store should you have any question about repair and care advices.

Please note that it is highly recommended to not use generic products that could damage leathers.

Complimentary alteration service is available for full price garments within four months after purchase. This complimentary service is available for basic alterations. Other alterations are available but will incur a charge.
Alterations for sale items and garments after four months of purchase will be charged.

Saint Laurent offers repair services for products purchased from ysl.com, Saint Laurent stores and authorized retailers.
Please contact our Client Service department by e-mail for inquiries about repairs or visit your local store where your item(s) will be assessed for repair.
Not all repairs are possible however we will endeavour to fulfil your request.
Please note that repairs may be chargeable.

SIZE GUIDE - MEN'S READY TO WEAR

SIZE GUIDE - MEN'S SHIRTS

body measurements (CM)

Body measurements (inches)

size guide - MEN's shoes

size guide - belts

size guide - rings

size guide - bracelets 

* LENGTH OF THE BRACELET OPENED

** INNER DIAMETER

SIZE GUIDE - men's gloves

size guide - belts

size guide - women's shoes

size guide - women's ready to wear 

body measurements (CM)

Body measurements (inches)

size guide - rings

size guide - bracelets 

* LENGTH OF THE BRACELET OPENED

** INNER DIAMETER

SIZE GUIDE - gloves and mittens

You can select the Gift option during the checkout process on ysl.com and add a personalized message to your purchase. All items will be delivered with signature Saint Laurent gift wrapping.

By selecting the gift option during the checkout process on ysl.com, you will have the possibility to add a personalized message that will be included within the parcel.

To make shopping for the right size easier, we indicate both the size shown on the item's label (YSL size) and the size of the country/region of purcahse. You may also use our size guide right above the "select size" option on every product page. If you are searching for items in a particular size using our fliter, you will realize that we use indicative values from XXS to XXXL.

SIZE GUIDE - MEN'S READY TO WEAR

SIZE GUIDE - MEN'S SHIRTS

body measurements (CM)

Body measurements (inches)

size guide - MEN's shoes

size guide - belts

size guide - rings

size guide - bracelets 

* LENGTH OF THE BRACELET OPENED

** INNER DIAMETER

SIZE GUIDE - men's gloves

size guide - belts

size guide - women's shoes

size guide - women's ready to wear 

body measurements (CM)

Body measurements (inches)

size guide - rings

size guide - bracelets 

* LENGTH OF THE BRACELET OPENED

** INNER DIAMETER

SIZE GUIDE - gloves and mittens

Ysl.com accepts the following payment methods:

Credit cards:

-  Visa, Mastercard, JCB, Diners, American Express

The total will be charged to your card when the order is shipped.
Ysl.com features a fast checkout option, allowing you to save your credit card details so that you don't have to re-enter them for future purchases.

Saint Laurent guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorization request that is made when you place the order; the second confirms the actual charge.

Cash on delivery:

This method is available for orders totaling less than 250 000 Y.

At time of delivery, you must have the exact order total indicated in the shipping confirmation email in cash; the courier cannot provide change and does not accept checks. 

Wire Transfer:

Please note that if the payment cannot be confirmed within 48 hours, the order will be canceled automatically.

Debit Cards:

Please note that you cannot use J-debit (cash card issued by Japanese financial institutions).

For orders paid by credit card with a debit function (issued by credit card companies), the card will be authorized the moment the order is placed and the order amount will be deducted from the account balance of your debit card. Therefore, if your order is not approved after the initial authorization or if the order is cancelled, you may be subject to a second authorization if you decide to proceed with the order and duplicate debits can take place. But please rest assured that the initial authorization will be refunded. Time required for refund varies by card issuers; in general, it may take approximately 45 to 60 days or more for a refund. Should you need more detailed information on the duplicate debit or the refund process, please kindly contact your debit card issuer directly. Please kindly be aware of this in case you decide to use such a card. Thank you for your understanding. 
 
Select COD (cash on delivery) as payment method and pay with J-debit (cash card issued by Japanese financial institutions) or credit card with debit function (issued by credit card companies) to Yamato driver upon delivery will NOT be subject to duplicate debits. If you wish to use your card with a debit nature, we strongly recommend that you select COD (cash on deliver) as your payment option at check-out.

Prices on the product pages are all in Japanese Yen, with tax included.

ON YSL.COM, EVERY PURCHASE IS MADE WITH MAXIMUM SECURITY THANKS TO THE USE OF VERISIGN AND ATW-CERTIFIED SECURE SERVERS AND THE IMPLEMENTATION OF THE MOST ADVANCED ENCRYPTION SERVICES (SSL). WE ONLY USE PROTECTED CONNECTIONS, AS DEMONSTRATED BY THE "HTTPS" URL PREFIX AND THE LOCK SYMBOL THAT APPEARS IN THE BROWSER'S ADDRESS BAR. 

TO SAFEGUARD YOUR CREDIT CARD PURCHASES, YOU WILL ALWAYS BE ASKED TO ENTER YOUR CVV CODE FOR EVERY ORDER. OUR PAYMENTS DEPARTMENT MAY CARRY OUT ANTI-FRAUD CHECKS BEFORE APPROVING THE TRANSACTION AND FOR GREATER PROTECTION, THEY MAY CONTACT YOU FOR FURTHER DETAILS BEFORE CONFIRMING THE ORDER.

All our prices are inclusive of VAT. You can download the invoice for each order directly from your shipping confirmation email. Please note that once your order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice.

Please be assured that Saint Laurent is a Qualified Invoice Issuer.

In compliance with the new regulation related to consumption tax (VAT) launched on 1 Oct 2023 by Japanese government, Saint Laurent has been registered as a Qualified Invoice Issuer.

Registration Number：T3010401044641

You can also find the official documents at the official National Tax Agency(NTA) website.

If you receive notification that your credit or debit card or other payment method has been declined, please contact your issuing bank or payment provider. Before doing so, please ensure that:
-  The card details or payment information entered are correct. For instance, your 16 digit code is correct and that you have selected the right card type
-  The 3 or 4 digit security number is correct
-  Your credit card has not expired

If you have saved your card details or payment information we also recommend that you:
-  Check that the selected card or method of payment is active and that it has not expired
-  Ensure that the billing address matches the credit card or payment method used for payment
-  You can update your credit card details directly in “My Account” or you can add a new credit card at the payment step.
-  You can modify your billing information at the payment details step.
-  Ensure you have supplied a correct 3 or 4 digit security number for the selected card or payment method
-  We always re-prompt for this information to uphold the security of your stored details

If you would like further assistance, please Contact Us.

ALL YSL.COM ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING AND SHIPPED SECURELY IN A CARDBOARD BOX.

EXPRESS SHIPPING    

-  AVERAGE DELIVERY TIME: 1 - 6 WORKING DAYS      

-  COMPLIMENTARY

YAMATO IS OUR COURIER FOR ALL SHIPMENTS. YOU WILL RECEIVE AN EMAIL CONTAINING YOUR TRACKING NUMBER ONCE YOUR PACKAGE HAS BEEN SHIPPED

PLEASE BE INFORMED THE ITEMS WITHIN YOUR ORDER MAY BE SHIPPED SEPARATELY FROM DIFFERENT LOCATIONS AT NO ADDITIONAL COST. YOU WILL RECEIVE AN EMAIL AS SOON AS EACH PARCEL IS SHIPPED WITH THE ASSOCIATED TRACKING NUMBER. PLEASE CONTACT OUR CLIENT SERVICE SHOULD YOU HAVE ANY QUESTIONS.

FOR SECURITY REASONS, SAINT LAURENT ONLINE PURCHASES WILL REQUIRE A SIGNATURE UPON DELIVERY.

UPON DELIVERY, PLEASE MAKE SURE THAT THE NUMBER OF BOXES DELIVERED ARE AS STATED ON THE SHIPPING CONFIRMATION EMAIL, AND THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY. ANY DAMAGE TO THE PACKAGING AND/OR THE PRODUCT OR ANY DISCREPANCY BETWEEN THE NUMBER OF BOXES DELIVERED SHOULD BE IMMEDIATELY NOTIFIED BY INDICATING IN WRITING ON THE COURIER’S DELIVERY DOCUMENTS.

OUR COURIER DELIVERS FROM MONDAY TO FRIDAY DURING BUSINESS HOURS AND WILL MAKE THREE DELIVERY ATTEMPTS. AFTER THE THIRD FAILED ATTEMPT, YOUR ORDER WILL BE RETURNED TO OUR OFFICES.
PLEASE NOTE THAT ONCE YOU HAVE PLACED AN ORDER, IT IS NO LONGER POSSIBLE TO MODIFY YOUR SHIPPING ADDRESS.

SAINT LAURENT OFFERS YOU THE POSSIBILITY TO PICK UP YOUR ONLINE ORDER IN A STORE.

DURING THE CHECKOUT PROCESS SELECT "PICK UP IN STORE" AND CHOOSE WHICH STORE YOU WOULD LIKE TO HAVE YOUR ORDER DELIVERED TO.

YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER IS READY TO BE PICKED UP AT THE STORE. 

IN ORDER TO PICK UP YOUR ORDER, YOU WILL NEED TO BRING:
 

- A VALID ID
- THE SHIPPING CONFIRMATION EMAIL (PRINTED OR ON A MOBILE DEVICE).

IF SOMEONE IS COLLECTING AN ORDER ON YOUR BEHALF, THEY MUST BRING:
 

- A COPY OF YOUR VALID ID
- A VALID ID OF THE PERSON COLLECTING
- THE SHIPPING CONFIRMATION EMAIL (PRINTED OR ON A MOBILE DEVICE)
- A LETTER OF AUTHORISATION

PLEASE NOTE THAT YOUR ORDER WILL BE AVAILABLE FOR PICK UP AT THE STORE FOR 15 DAYS.  PASSED THAT DELAY, THE ORDER WILL BE RETURNED TO OUR OFFICES AND WE WILL ISSUE A REFUND.

Unfortunately, you cannot specify the date and time. Please contact Yamato Transport directly to discuss specifying the delivery date and time. For Kuroneko Members, when the delivery is ready, Yamato Transport will also send you information about delivery, so you can specify the desired delivery date and time there. Please check the Yamato official website for details on Kuroneko Members. 

YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER HAS BEEN SHIPPED.

YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY TIME BY LOGGING IN YOUR PERSONAL ACCOUNT OR BY CLICKING ON TRACK ORDER IN THE FOOTER OF THE WEBSITE.

IF YOUR ORDER HAS NOT BEEN DELIVERED WITHIN THE ESTIMATED PERIOD, WE SUGGEST THAT YOU:
-  CHECK THE ORDER STATUS IN YOUR PERSONAL ACCOUNT
-  CHECK THAT THE ADDRESS INDICATED FOR THE DELIVERY IS CORRECT
IN THE CASE OF A MISSED DELIVERY, CONTACT YAMATO transport.
FOR FURTHER ASSISTANCE, CONTACT OUR CLIENT SERVICE.

At this time we are unable to ship orders to General Delivery, P.O. Boxes. Orders made to any of these addresses will be cancelled. The delivery address of your order must match the country/region site in which you place your order. If you would like your order to be delivered to a different country, please select your preferred Shipping country/region on the menu bar before placing your order.

UPON DELIVERY, PLEASE MAKE SURE THAT THE NUMBER OF BOXES DELIVERED ARE AS STATED ON THE SHIPPING CONFIRMATION EMAIL, AND THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY. ANY DAMAGE TO THE PACKAGING AND/OR THE PRODUCT OR ANY DISCREPANCY BETWEEN THE NUMBER OF BOXES DELIVERED SHOULD BE IMMEDIATELY NOTIFIED BY INDICATING THE CONDITION OF THE PARCEL (DAMAGED PACKAGE, OPEN BOX...) IN WRITING ON THE COURIER’S DELIVERY DOCUMENTS, UNDER YOUR SIGNATURE.

YOU CAN RETURN YOUR ONLINE PURCHASE WITHIN 30 DAYS FROM THE DELIVERY OR PICK UP DATE. SAINT LAURENT PROVIDES SUSTAINABLE PAPERLESS RETURN SERVICE WHICH IS COMPLIMENTARY. RETURN PICK UP SERVICE CAN BE EASILY ARRANGED ONLINE. PLEASE NOTE, SAINT LAURENT IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE, WE RECOMMEND USING THE SERVICE OFFERED FROM SAINT LAURENT.

PLEASE NOTE THAT ALL RETURNS MUST BE RETURNED IN THE COUNTRY/REGION OF PURCHASE. FOR MORE INFORMATION ON OUR RETURN POLICY AND PRODUCTS THAT ARE ELIGIBLE FOR RETURN, PLEASE VISIT OUR RETURN POLICY.

TO PROCESS A RETURN, PLEASE FOLLOW THE STEPS BELOW:

1. FILL OUT THE ONLINE RETURN FORM BY CLICKING ON "RETURNS" IN YOUR ORDER HISTORY IN MY ACCOUNT. 

2. MAKE SURE YOUR ITEM(S) ARE RETURNED IN THEIR ORIGINAL CONDITION (BOXES, SHOPPING BAGS, WRAPPING ETC). PLACE THE ITEM(S) IN THE ORIGINAL PACKAGING AND SHIPPING BOX.

3. FROM YOUR RETURN CONFIRMATION EMAIL, CLICK ON THE LINK TO ARRANGE A RETURN PICK UP BY SELECTING YOUR PREFERRED PICK UP METHODS. PLEASE OPEN YOUR CONFIRMATION EMAIL FROM THE EMAIL APPLICATION, NOT FROM THE SHORT MESSAGE APPLICATION (SMS) TO AVOID MESSAGE DISPLAY ERRORS. 

4. PICKUP METHOD INCLUDING PICK UP AT YOUR CONVENIENCE OR DROP OFF AT ONE OF THE CARRIER ACCESS POINTS SUCH AS CONVENIENT STORES OR PUDO LOCKERS.

FOR INQUIRIES REGARDING THE RETURN PICK UP, PLEASE CONTACT YAMATO SERVICE CALL CENTER. (365 DAYS, 8:00-21:00) 0120-01-9625（FOR LANDLINE）／0570-200-000（FOR SMARTPHONES OR MOBILE)

PLEASE CONTACT SAINT LAURENT CLIENT SERVICE FOR THE INQUIRIES REGARDING YOUR ORDERS OR RETURN. 0120-952-746（MON-SAT, 9:00-21:00)

IF YOU WISH TO RETURN YOUR ITEM IN STORE, PLEASE VISIT THE STORE LOCATOR ON YSL.COM TO FIND THE NEAREST STORE. ON BEHALF OF OUR CLIENTS, FREE STANDING STORES WILL FACILITATE A RETURN BY SHIPPING PARCELS BACK TO OUR  WAREHOUSE. UPON ARRIVAL AND ACCEPTANCE OF THE RETURNED PARCEL AND MERCHANDISE A REFUND WILL BE ADMINISTERED. 
KINDLY NOTE, RETURNS ARE NOT POSSIBLE IN DEPARTMENT STORES OR OUTLETS LOCATIONS.

For exchange inquiries, please contact the Client Service.

Due to sustainability reasons, paper return label is not in place in Japan.
You can request Return pick-up service online. 
Please contact our Client Service about how to return your package.

Your return will be processed within 5 to 7  Business days after the item(s) have been received by the Saint Laurent team.
Once your return has been accepted, your refund will be issued within 7 business days. A confirmation will be send to you by email once the refund has been completed.

THE TIME NEEDED TO PROCESS YOUR REFUND MAY VARY BASED ON THE PAYMENT METHOD USED:

-  CREDIT CARDS:

OUR BANK WILL REIMBURSE YOU WITHIN 7 BUSINESS DAYS OF THE RETURN ACCEPTANCE CONFIRMATION EMAIL. THE TIME IT TAKES TO RESTORE THE CREDIT BACK TO YOUR ACCOUNT DEPENDS ON THE CREDIT CARD ISSUER.

-  PAYPAL:

YOU WILL SEE THE REFUND IN YOUR PAYPAL ACCOUNT WITHIN 24 HOURS OF THE RETURN ACCEPTANCE CONFIRMATION EMAIL.

-  CASH ON DELIVERY AND WIRE TRANSFER:

YOUR REFUND WILL BE ISSUED THROUGH WIRE TRANSFER TO A BANK ACCOUNT THAT SHOULD BE INDICATED IN THE RETURN FORM. YOU WILL SEE THE REFUND IN YOUR ACCOUNT WITHIN 10 BUSINESS DAYS OF THE RETURN ACCEPTANCE CONFIRMATION EMAIL.
 

You can check your return status in My Account section OR BY CLICKING ON RETURNS IN THE FOOTER OF THE WEBSITE.

WE ARE GLAD YOU DECIDED TO KEEP YOUR PURCHASE. YOU DON'T HAVE TO DO ANYTHING AND THERE IS NO NEED TO CONTACT US.

Saint Laurent offers repair services for products purchased from ysl.com, Saint Laurent stores and authorized retailers.
Please contact our Client Service department by e-mail for inquiries about repairs or visit your local store where your item(s) will be assessed for repair.
Not all repairs are possible however we will endeavour to fulfill your request.
Please note that repairs may be chargeable.

Complimentary alteration service is available for full price garments within four months after purchase. This complimentary service is available for basic alterations. Other alterations are available but will incur a charge.
Alterations for sale items and garments after four months of purchase will be charged.

OUR CLIENT SERVICE IS OPEN FROM MONDAY TO SATURDAY 10 AM TILL 9 PM, excluding the following closure days:

2023

January 1st, New Year's Day
January 9th, Coming-of-age Day
February 11th, National Foundation Day
February 23rd, Emperor's Birthday
March 21st, Vernal Equinox Day
April 29th, Showa Day
May 3rd, Constitution Memorial Day
May 4th, Greenery Day
May 5th, Children's Day
July 17th, Marine Day
August 11th, Mountain Day
September 18th, Respect for the Aged Day
September 23rd, Autumnal Equinox Day
October 9th, Sports Day
November 3rd, Culture Day
November 23rd, Labour Thanksgiving Day
December 30th, End of year Holiday
December 31st, End of year Holiday

Please select my account and then click on “Forgot your password?'. We will email you a link to set a new password. For security purposes, we may request further information to verify your identity.

Please contact us for assistance. If you have forgotten your password, click the "Forgot your password?" link on the Login page and follow the procedure as outlined to change it.

If you want to delete your personal account, please contact our Client Service.

You can subscribe from the footer in every part of the webiste, by entering your email, or directly when registering with My Account.
Subscribe to our Newsletter to be among the first to discover the latest news from YSL.COM.

Try adding the "newsletter@news.ysl.com" address to the safe senders list of your email account; this will prevent the anti-spam filter from blocking future newsletters. If this doesn't work,  please contact our Client Service.

You can unsubscribe at any moment by clicking on the Unsubscribe link at the bottom of every Newsletter.

THE DISPLAY OF OUR WEBSITE IS OPTIMISED FOR ALL LATEST VERSIONS OF THE MAIN WEB BROWSERS. CHECK THAT THE WEB BROWSERS YOU USUALLY USE ARE UP TO DATE.

IF YOU ENCOUNTER NAVIGATION PROBLEMS, WE ADVISE YOU TO:
DELETE ALL COOKIES AND TEMPORARY FILES STORED ON YOUR COMPUTER
CHECK THAT THE JAVASCRIPT TOOL IS ENABLED.

IF PROBLEMS PERSIST, PLEASE CONTACT US AND PROVIDE THE FOLLOWING INFORMATION:
YOUR OPERATING SYSTEM (WINDOWS VISTA, MAC OS X, ETC.)
YOUR INTERNET BROWSER AND ITS VERSION (CHROME, FIREFOX, SAFARI, ETC.)
THE URL YOU ARE TRYING TO ACCESS (FOR EXAMPLE, HTTPS://WWW.YSL.COM).

Whenever a sustainable material is used, applicable sustainability information is included in the product descriptions. Such specifications are assurances of best in class practices in areas such as traceable and responsible raw material sourcing, organic agriculture, responsible manufacturing, and the use of recycled or upcycled materials.