PLEASE FOLLOW THE BELOW STEPS TO PURCHASE ON YSL.COM :

1. BROWSE OUR PRODUCT CATALOG

YOU CAN SELECT A CATEGORY FROM THE NAVIGATION MENU OR DISCOVER OUR SELECTIONS ON THE HOME PAGE. TO FIND SOMETHING MORE SPECIFIC, USE OUR FILTERS OR THE WEBSITE'S INTERNAL SEARCH. 

2. GET PRODUCT INFORMATION

ON EACH PRODUCT PAGE, YOU WILL FIND ALL AVAILABLE SIZES AND COLORS, A DESCRIPTION AND THE COMPOSITION OF THE ITEM. CLICK ON THE PRODUCT IMAGE TO ZOOM IN AND SEE ALL OF THE DETAILS.

3. PLACE AN ORDER

-  FROM THE ITEM PAGE, SELECT THE DESIRED COLOR AND SIZE OF THE PRODUCT

-  ADD THE PRODUCT TO YOUR SHOPPING BAG BY CLICKING ON THE "ADD TO CART" BUTTON

-  ONCE YOU HAVE FINISHED SHOPPING, CLICK ON YOUR SHOPPING BAG

-  YOU WILL NEED TO CREATE AN ACCOUNT OR TO LOG IN TO FINALIZE YOUR ORDER

-  SELECT A SHIPPING AND PAYMENT METHOD

-  ENTER YOUR SHIPPING AND PAYMENT DETAILS 

-  CHECK THAT THE INFORMATION YOU ENTERED IS CORRECT AND CLICK ON "PURCHASE"

ONCE YOUR PURCHASE HAS BEEN APPROVED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH ALL THE DETAILS OF YOUR ORDER.

Kindly note, order modification and or cancellation request can only be actioned within 30 minutes of order creation. Please contact our Client Service should you have any request.

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item on the product page.

For mixed order consisting of currently available and pre-order items: the products will be dispatched at two different times.
Order consisting of pre-order items with different delivery dates: the products will be shipped together on the latest estimated delivery date.
In any case, you will receive a confirmation email as soon as the package is shipped.

The purchase of pre-order items can be made with Credit Card only.                                                                                                                                                                             
Once you complete your order, we will ask your bank to verify the supplied details;  the validity of your credit card will be confirmed through a payment authorization for the total amount of your pre-order value for 7 days. When the order will be ready for shipment, a new authorization will be processed on your credit card to validate the payement. However, you will be charged only once the package is being shipped.

YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY TIME IN YOUR PERSONAL ACCOUNT. 

BY SELECTING THE GIFT OPTION DURING THE CHECKOUT PROCESS, YOU WILL HAVE THE POSSIBILITY TO WRITE A PERSONALIZED MESSAGE THAT WILL BE INCLUDED WITHIN THE PARCEL.

CHECK YOUR SPAM FOLDER AND MAKE SURE THAT CONFIRMATION@STORE.YSL.COM AND SHIPPING@STORE.YSL.COM ARE IN THE SAFE SENDERS LIST OF YOUR EMAIL ACCOUNT. THIS WILL PREVENT THE ANTI-SPAM FILTER FROM BLOCKING FUTURE COMMUNICATIONS. IF THIS DOES NOT WORK, CONTACT US.

ALL YSL.COM ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING AND SHIPPED SECURELY IN A NEUTRAL CARDBOARD BOX.

You have the possibility to check the availability of a product in store. On the product page, click on "Find in Store". In some cases you will have the possibility to reserve the product in the nearest store where the product is available.

You have the possibility to check the availability of a product in store. On the product page, click on "Find in Store". In some cases you will have the possibility to reserve the product in the nearest store where the product is available.

If the product you are looking for is available in your selected boutique, you have the possibility to reserve the item. You simply have to click on "Find in Store", select a boutique in which the product is available, and click on "Reserve in store".

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page.

Mixed order consisting of currently available and pre-order items: the products will be dispatched at two different times, but you will be charged only once for the shipping fees
Order consisting of pre-order items with different delivery dates: the products will be shipped together on the latest estimated delivery date.
In any case, you will receive a confirmation email as soon as the package is shipped.

The purchase of pre-order items can be made with Credit Card only.                                                                                                                                                                             
Once you complete your order, we will ask your bank to verify the supplied details;  the validity of your credit card will be confirmed through a payment authorization for the total amount of your pre-order value for 7 days. When the order will be ready for shipment, a new authorization will be processed on your credit card to validate the payement. However, you will be charged only once the package is being shipped.

You have the possibility to check the availability of a product in store. On the product page, click on "Find in Store". In some cases you will have the possibility to reserve the product in the nearest store where the product is available.

size guide - belts

 

YSL size	65	70	75	80	85	90	95	100	105	110
CM	65	75	75	80	85	90	95	100	105	110
INCHES	26	28	30	32	34	36	38	39.5	42	44

 

size guide - women's shoes

 

YSL size	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5	42
french size	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5	42
german size	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5	42
italian size	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5	42
japanese size	21	21.5	22	22.5	23	23.5	24	24.5	25	25.5	26	26.5	27	27.5	28	28.5	29
korean size	210	215	220	225	230	235	240	245	250	255	260	265	270	275	280	285	290
spanish size	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5	42
UK Size	1	1.5	2	2.5	3	3.5	4	4.5	5	5.5	6	6.5	7	7.5	8	8.5	9
US size	4	4.5	5	5.5	6	6.5	7	7.5	8	8.5	9	9.5	10	10.5	11	11.5	12

 

size guide - women's ready to wear 

 

YSL size	32	34	36	38	40	42	44	46	48
french size	32	34	36	38	40	42	44	46	48
german size	30	32	34	36	38	40	42	44	46
italian size	36	38	40	42	44	46	48	50	52
japanese size	5	7	9	11	13	15	17	19	21
korean size	33	44	55	66	77	88	90	95	100
spanish size	32	34	36	38	40	42	44	46	48
UK Size	4	6	8	10	12	14	16	18	20
US size	0	2	4	6	8	10	12	14	16

 

body measurements (CM)

 

ysl size	32	34	36	38	40	42	44	46	48
chest	78	81	84	87	91	95	99	103	107
waist	58	61	64	67	71	75	79	83	87
hip	81	85	89	93	97	101	105	109	113

 

Body measurements (inches)

 

ysl size	32	34	36	38	40	42	44	46	48
chest	30.8	31.9	33.1	34.3	35.8	37.4	39	40.5	42.1
waist	22.3	24	25.2	26.4	27.9	29.5	31.1	32.7	34.3
hip	31.9	33.5	35	36.6	38.2	39.7	41.3	42.9	44.5

 

size guide - rings

 

YSL size	4	5	6	7	8	9	10
french size	46	49	52	54	57	59	62
german size	15	15 3/4	16 1/2	17 1/4	18	19	20
italian size	7	9.5	11.5	14.5	17	19.5	22
japanese size	7	9	11	13	15	17	19
korean size	4	5	6	7	8	9	10
spanish size	6.75	9.25	11.75	14.5	17	19.5	22
UK Size	H-1/2	J-1/2	L-1/2	O	Q	S	T-1/2
US size	4	5	6	7	8	9	10

 

size guide - bracelets 

 

	S		M		L
	CM	inches	CM	inches	CM	inches
METAL BRACELET*	16	6.3	17	6.7	18	7.1
LEATHER BRACELET*	16	6.3	18	7.1	20	7.9
METAL CUFF**	5.5	2.2	5.8	2.3	6.1	2.4

* LENGTH OF THE BRACELET OPENED

** INNER DIAMETER

 

SIZE GUIDE - gloves and mittens

 

ysl size	6.5	7	7.5
HAND CIRCUMFERENCE (CM)	15	16	16.5

 

ysl size	6.5	7	7.5
HAND CIRCUMFERENCE (INCHES)	5.9	6.3	6.5

SIZE GUIDE - MEN'S READY TO WEAR

 

YSL SIZE	42	44	46	48	50	52	54	56	58
YSL SIZE		XXXS	XXS	XS	S	M	L	XL	XXL
FRENCH SIZE	38	40	42	44	46	48	50	52	54
GERMAN SIZE	42	44	46	48	50	52	54	56	58
ITALIAN SIZE	42	44	46	48	50	52	54	56	58
JAPANESE SIZE	42	44	46	48	50	52	54	56	58
KOREAN SIZE	90	90	95	100	105	110	115	120	125
SPANISH SIZE	42	44	46	48	50	52	54	56	58
UK SIZE	32	34	36	38	40	42	44	46	48
US SIZE	32	34	36	38	40	42	44	46	48
AU SIZE	32	34	36	38	40	42	44	46	48

 

SIZE GUIDE - MEN'S SHIRTS

 

YSL SIZE	36	37	38	39	40	41	42	43	44
FRENCH SIZE	36	37	38	39	40	41	42	43	44
GERMAN SIZE	36	37	38	39	40	41	42	43	44
ITALIAN SIZE	36	37	38	39	40	41	42	43	44
JAPANESE SIZE	36	37	38	39	40	41	42	43	44
KOREAN SIZE	36	37	38	39	40	41	42	43	44
SPANISH SIZE	36	37	38	39	40	41	42	43	44
UK SIZE	14	14 1/2	15	15 1/2	15 3/4	16	16 1/2	17	17 1/2
US SIZE	14	14 1/2	15	15 1/2	15 3/4	16	16 1/2	17	17 1/2
AU SIZE	14	14 1/2	15	15 1/2	15 3/4	16	16 1/2	17	17 1/2

 

body measurements (CM)

 

ysl size	42	44	46	48	50	52	54	56	58
COLLAR	33	34	35	36	37	38	39	40	41
BUST	76	80	84	88	92	96	100	104	108
WAIST	60	64	68	72	76	80	84	88	92

 

Body measurements (inches)

 

ysl size	42	44	46	48	50	52	54	56	58
COLLAR	13	13.4	13.8	14.2	14.6	15	15.6	15.8	16.2
BUST	29.9	31.5	33	34.6	36.2	37.8	39.4	40.1	42.5
WAIST	23.6	25.2	26.8	28.4	29.9	31.5	33.1	34.7	36.2

 

size guide - MEN's shoes

 

YSL size	39	39.5	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45	45.5	46
french size	39	39.5	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45	45.5	46
german size	39	39.5	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45	45.5	46
italian size	39	39.5	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45	45.5	46
japanese size	24	24.5	25	25.5	26	26.5	27	27.5	28	28.5	29	29.5	30	30.5	31
korean size	240	245	250	255	260	265	270	275	280	285	290	295	300	305	310
spanish size	39	39.5	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45	45.5	46
UK Size	5	5.5	6	6.5	7	7.5	8	8.5	9	9.5	10	10.5	11	11.5	12
US size	6	6.5	7	7.5	8	8.5	9	9.5	10	10.5	11	11.5	12	12.5	13

 

size guide - belts

 

YSL size	65	70	75	80	85	90	95	100	105	110
CM	65	75	75	80	85	90	95	100	105	110
INCHES	26	28	30	32	34	36	38	39.5	42	44

 

size guide - rings

 

YSL size	4	5	6	7	8	9	10
french size	46	49	52	54	57	59	62
german size	15	15 3/4	16 1/2	17 1/4	18	19	20
italian size	7	9.5	11.5	14.5	17	19.5	22
japanese size	7	9	11	13	15	17	19
korean size	4	5	6	7	8	9	10
spanish size	6.75	9.25	11.75	14.5	17	19.5	22
UK Size	H-1/2	J-1/2	L-1/2	O	Q	S	T-1/2
US size	4	5	6	7	8	9	10

 

size guide - bracelets 

 

	S		M		L
	CM	inches	CM	inches	CM	inches
METAL BRACELET*	16	6.3	17	6.7	18	7.1
LEATHER BRACELET*	16	6.3	18	7.1	20	7.9
METAL CUFF**	5.5	2.2	5.8	2.3	6.1	2.4

* LENGTH OF THE BRACELET OPENED

** INNER DIAMETER

 

SIZE GUIDE - men's gloves

 

ysl size	7	8	9
HAND CIRCUMFERENCE (CM)	19	21.5	24

 

ysl size	7	8	9
HAND CIRCUMFERENCE (INCHES)	7.5	8.5	9.4

The leathers of Saint Laurent goods are strictly selected and follow sustainability guidelines.
Each leather has its own specificities and should be taken care carefully.

We recommend that you keep your goods in their original flannel when they are not used, avoid contact with abrasive material and perfume, make-up, cream, oil, alcoholic gel, avoid long exposure to the sun and heat and avoid contact with water.
Please note that it is not recommended to put in contact lightcoloured goods with dark clothes.

Please contact our Client Service or your nearest store should you have any question about repair and care advices.

Please note that it is highly recommended to not use generic products that could damage leathers.

Complimentary alteration service is available for full price garments within three months after purchase. This complimentary service is available for basic alterations. Other alterations are available but will incur a charge.
Alterations for sale items and garments after three months of purchase will be charged.

Saint Laurent offers repair services for products purchased from ysl.com, Saint Laurent stores and authorized retailers.
Please contact our Client Service department by e-mail for inquiries about repairs or visit your local store where your item(s) will be assessed for repair.
Not all repairs are possible however we will endeavour to fulfil your request.
Please note that repairs may be chargeable.

You can select the Gift option during the checkout process on ysl.com and add a personalized message to your purchase. All items will be delivered with signature Saint Laurent gift wrapping.

By selecting the gift option during the checkout process on ysl.com, you will have the possibility to add a personalized message that will be included within the parcel.

To make shopping for the right size easier, we indicate both the size shown on the item's label (YSL size) and the size of the country of purcahse. You may also use our size guide right above the "select size" option on every product page. If you are searching for items in a particular size using our fliter, you will realize that we use indicative values from XXS to XXXL.

size guide - belts

 

YSL size	65	70	75	80	85	90	95	100	105	110
CM	65	75	75	80	85	90	95	100	105	110
INCHES	26	28	30	32	34	36	38	39.5	42	44

 

size guide - women's shoes

 

YSL size	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5	42
french size	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5	42
german size	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5	42
italian size	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5	42
japanese size	21	21.5	22	22.5	23	23.5	24	24.5	25	25.5	26	26.5	27	27.5	28	28.5	29
korean size	210	215	220	225	230	235	240	245	250	255	260	265	270	275	280	285	290
spanish size	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5	42
UK Size	1	1.5	2	2.5	3	3.5	4	4.5	5	5.5	6	6.5	7	7.5	8	8.5	9
US size	4	4.5	5	5.5	6	6.5	7	7.5	8	8.5	9	9.5	10	10.5	11	11.5	12

 

size guide - women's ready to wear 

 

YSL size	32	34	36	38	40	42	44	46	48
french size	32	34	36	38	40	42	44	46	48
german size	30	32	34	36	38	40	42	44	46
italian size	36	38	40	42	44	46	48	50	52
japanese size	5	7	9	11	13	15	17	19	21
korean size	33	44	55	66	77	88	90	95	100
spanish size	32	34	36	38	40	42	44	46	48
UK Size	4	6	8	10	12	14	16	18	20
US size	0	2	4	6	8	10	12	14	16

 

body measurements (CM)

 

ysl size	32	34	36	38	40	42	44	46	48
chest	78	81	84	87	91	95	99	103	107
waist	58	61	64	67	71	75	79	83	87
hip	81	85	89	93	97	101	105	109	113

 

Body measurements (inches)

 

ysl size	32	34	36	38	40	42	44	46	48
chest	30.8	31.9	33.1	34.3	35.8	37.4	39	40.5	42.1
waist	22.3	24	25.2	26.4	27.9	29.5	31.1	32.7	34.3
hip	31.9	33.5	35	36.6	38.2	39.7	41.3	42.9	44.5

 

size guide - rings

 

YSL size	4	5	6	7	8	9	10
french size	46	49	52	54	57	59	62
german size	15	15 3/4	16 1/2	17 1/4	18	19	20
italian size	7	9.5	11.5	14.5	17	19.5	22
japanese size	7	9	11	13	15	17	19
korean size	4	5	6	7	8	9	10
spanish size	6.75	9.25	11.75	14.5	17	19.5	22
UK Size	H-1/2	J-1/2	L-1/2	O	Q	S	T-1/2
US size	4	5	6	7	8	9	10

 

size guide - bracelets 

 

	S		M		L
	CM	inches	CM	inches	CM	inches
METAL BRACELET*	16	6.3	17	6.7	18	7.1
LEATHER BRACELET*	16	6.3	18	7.1	20	7.9
METAL CUFF**	5.5	2.2	5.8	2.3	6.1	2.4

* LENGTH OF THE BRACELET OPENED

** INNER DIAMETER

 

SIZE GUIDE - gloves and mittens

 

ysl size	6.5	7	7.5
HAND CIRCUMFERENCE (CM)	15	16	16.5

 

ysl size	6.5	7	7.5
HAND CIRCUMFERENCE (INCHES)	5.9	6.3	6.5

SIZE GUIDE - MEN'S READY TO WEAR

 

YSL SIZE	42	44	46	48	50	52	54	56	58
YSL SIZE		XXXS	XXS	XS	S	M	L	XL	XXL
FRENCH SIZE	38	40	42	44	46	48	50	52	54
GERMAN SIZE	42	44	46	48	50	52	54	56	58
ITALIAN SIZE	42	44	46	48	50	52	54	56	58
JAPANESE SIZE	42	44	46	48	50	52	54	56	58
KOREAN SIZE	90	90	95	100	105	110	115	120	125
SPANISH SIZE	42	44	46	48	50	52	54	56	58
UK SIZE	32	34	36	38	40	42	44	46	48
US SIZE	32	34	36	38	40	42	44	46	48
AU SIZE	32	34	36	38	40	42	44	46	48

 

SIZE GUIDE - MEN'S SHIRTS

 

YSL SIZE	36	37	38	39	40	41	42	43	44
FRENCH SIZE	36	37	38	39	40	41	42	43	44
GERMAN SIZE	36	37	38	39	40	41	42	43	44
ITALIAN SIZE	36	37	38	39	40	41	42	43	44
JAPANESE SIZE	36	37	38	39	40	41	42	43	44
KOREAN SIZE	36	37	38	39	40	41	42	43	44
SPANISH SIZE	36	37	38	39	40	41	42	43	44
UK SIZE	14	14 1/2	15	15 1/2	15 3/4	16	16 1/2	17	17 1/2
US SIZE	14	14 1/2	15	15 1/2	15 3/4	16	16 1/2	17	17 1/2
AU SIZE	14	14 1/2	15	15 1/2	15 3/4	16	16 1/2	17	17 1/2

 

body measurements (CM)

 

ysl size	42	44	46	48	50	52	54	56	58
COLLAR	33	34	35	36	37	38	39	40	41
BUST	76	80	84	88	92	96	100	104	108
WAIST	60	64	68	72	76	80	84	88	92

 

Body measurements (inches)

 

ysl size	42	44	46	48	50	52	54	56	58
COLLAR	13	13.4	13.8	14.2	14.6	15	15.6	15.8	16.2
BUST	29.9	31.5	33	34.6	36.2	37.8	39.4	40.1	42.5
WAIST	23.6	25.2	26.8	28.4	29.9	31.5	33.1	34.7	36.2

 

size guide - MEN's shoes

 

YSL size	39	39.5	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45	45.5	46
french size	39	39.5	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45	45.5	46
german size	39	39.5	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45	45.5	46
italian size	39	39.5	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45	45.5	46
japanese size	24	24.5	25	25.5	26	26.5	27	27.5	28	28.5	29	29.5	30	30.5	31
korean size	240	245	250	255	260	265	270	275	280	285	290	295	300	305	310
spanish size	39	39.5	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45	45.5	46
UK Size	5	5.5	6	6.5	7	7.5	8	8.5	9	9.5	10	10.5	11	11.5	12
US size	6	6.5	7	7.5	8	8.5	9	9.5	10	10.5	11	11.5	12	12.5	13

 

size guide - belts

 

YSL size	65	70	75	80	85	90	95	100	105	110
CM	65	75	75	80	85	90	95	100	105	110
INCHES	26	28	30	32	34	36	38	39.5	42	44

 

size guide - rings

 

YSL size	4	5	6	7	8	9	10
french size	46	49	52	54	57	59	62
german size	15	15 3/4	16 1/2	17 1/4	18	19	20
italian size	7	9.5	11.5	14.5	17	19.5	22
japanese size	7	9	11	13	15	17	19
korean size	4	5	6	7	8	9	10
spanish size	6.75	9.25	11.75	14.5	17	19.5	22
UK Size	H-1/2	J-1/2	L-1/2	O	Q	S	T-1/2
US size	4	5	6	7	8	9	10

 

size guide - bracelets 

 

	S		M		L
	CM	inches	CM	inches	CM	inches
METAL BRACELET*	16	6.3	17	6.7	18	7.1
LEATHER BRACELET*	16	6.3	18	7.1	20	7.9
METAL CUFF**	5.5	2.2	5.8	2.3	6.1	2.4

* LENGTH OF THE BRACELET OPENED

** INNER DIAMETER

 

SIZE GUIDE - men's gloves

 

ysl size	7	8	9
HAND CIRCUMFERENCE (CM)	19	21.5	24

 

ysl size	7	8	9
HAND CIRCUMFERENCE (INCHES)	7.5	8.5	9.4

ON YSL.COM, EVERY PURCHASE IS MADE WITH MAXIMUM SECURITY THANKS TO THE USE OF VERISIGN AND ATW-CERTIFIED SECURE SERVERS AND THE IMPLEMENTATION OF THE MOST ADVANCED ENCRYPTION SERVICES (SSL). WE ONLY USE PROTECTED CONNECTIONS, AS DEMONSTRATED BY THE "HTTPS" URL PREFIX AND THE LOCK SYMBOL THAT APPEARS IN THE BROWSER'S ADDRESS BAR. 

TO SAFEGUARD YOUR CREDIT CARD PURCHASES, YOU WILL ALWAYS BE ASKED TO ENTER YOUR CVV CODE FOR EVERY ORDER. OUR PAYMENTS DEPARTMENT MAY CARRY OUT ANTI-FRAUD CHECKS BEFORE APPROVING THE TRANSACTION AND FOR GREATER PROTECTION, THEY MAY CONTACT YOU FOR FURTHER DETAILS BEFORE CONFIRMING THE ORDER.

AS SOON AS YOU COMPLETE YOUR ORDER, AUTHORIZATION FOR THE NECESSARY PAYMENT WILL BE REQUESTED AUTOMATICALLY TO VERIFY THE VALIDITY OF THE CREDIT CARD AND AVAILABILITY OF FUNDS. THE CARD IS NOT CHARGED AT THIS TIME: THE ACTUAL PAYMENT IS COMPLETED WHEN THE ORDER IS SHIPPED. 

For each order, you will be able to download the invoice directly in the shipping confirmation email.
Please note: once the order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice

If you receive notification that your credit or debit card or other payment method has been declined, please contact your issuing bank or payment provider. Before doing so, please ensure that:
-  The card details or payment information entered are correct. For instance, your 16 digit code is correct and that you have selected the right card type
-  The 3 or 4 digit security number is correct
-  Your credit card has not expired

If you have saved your card details or payment information we also recommend that you:
-  Check that the selected card or method of payment is active and that it has not expired
-  Ensure that the billing address matches the credit card or payment method used for payment
-  You can update your credit card details directly in “My Account” or you can add a new credit card at the payment step.
-  You can modify your billing information at the payment details step.
-  Ensure you have supplied a correct 3 or 4 digit security number for the selected card or payment method
-  We always re-prompt for this information to uphold the security of your stored details

If you would like further assistance, please Contact Us.

The Payment Service Directive #2 (PSD2) is a European regulation applied to all online payments with Credit Cards (Amex, Visa, Mastercard) in the European Economic Area (EEA), when both the bank of the customer (credit card issuing bank) and the acquirer of the merchant are based in EEA.                                              

From September 14th 2019, clients placing orders on YSL.COM might be asked to enter a code or a password issued by their bank at the end of the checkout.            

This new system will reinforce the security of your online payment.

ALL YSL.COM ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING AND SHIPPED SECURELY IN A CARDBOARD BOX.

EXPRESS SHIPPING    

-  AVERAGE DELIVERY TIME: 1-3 WORKING DAYS    

-  COMPLIMENTARY

 

DHL IS OUR COURIER FOR ALL SHIPMENTS. YOU WILL RECEIVE AN EMAIL CONTAINING YOUR TRACKING NUMBER ONCE YOUR PACKAGE HAS BEEN SHIPPED

FOR SECURITY REASONS, SAINT LAURENT ONLINE PURCHASES WILL REQUIRE A SIGNATURE UPON DELIVERY.

UPON DELIVERY, PLEASE MAKE SURE THAT THE NUMBER OF BOXES DELIVERED ARE AS STATED ON THE SHIPPING CONFIRMATION EMAIL, AND THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY. ANY DAMAGE TO THE PACKAGING AND/OR THE PRODUCT OR ANY DISCREPANCY BETWEEN THE NUMBER OF BOXES DELIVERED SHOULD BE IMMEDIATELY NOTIFIED BY INDICATING IN WRITING ON THE COURIER’S DELIVERY DOCUMENTS.

OUR COURIER DELIVERS FROM MONDAY TO FRIDAY DURING BUSINESS HOURS AND WILL MAKE THREE DELIVERY ATTEMPTS. AFTER THE THIRD FAILED ATTEMPT, YOUR ORDER WILL BE RETURNED TO OUR OFFICES.
PLEASE NOTE THAT ONCE YOU HAVE PLACED AN ORDER, IT IS NO LONGER POSSIBLE TO MODIFY YOUR SHIPPING ADDRESS.

Unfortunately, this service is not yet available. Please do not hesitate to contact our Client Service should you need any assistance.

UNFORTUNATELY, IT IS NOT POSSIBLE TO CHOOSE A SPECIFIC DATE AND HOUR. YOU CAN TRY TO CONTACT DHL DIRECTLY TO ORGANIZE A POSSIBLE DELIVERY DATE.

YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER HAS BEEN SHIPPED.

YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY TIME BY LOGGING IN YOUR PERSONAL ACCOUNT. 

IF YOUR ORDER HAS NOT BEEN DELIVERED WITHIN THE ESTIMATED PERIOD, WE SUGGEST THAT YOU:
-  CHECK THE ORDER STATUS IN YOUR PERSONAL ACCOUNT
-  CHECK THAT THE ADDRESS INDICATED FOR THE DELIVERY IS CORRECT
IN THE CASE OF A MISSED DELIVERY, CONTACT DHL.
FOR FURTHER ASSISTANCE, CONTACT OUR CLIENT SERVICE.

At this time we are unable to ship orders to General Delivery, P.O. Boxes. Orders made to any of these addresses will be cancelled. The delivery address of your order must match the country site in which you place your order. If you would like your order to be delivered to a different country, please select your preferred Shipping country on the menu bar before placing your order.

OUR WAREHOUSE WILL BE CLOSED ON:

- AUGUST 15th
- NOVEMBER 1st
- DECEMBER 8th
- DECEMBER 25th
- DECEMBER 26th

PLEASE PLAN ACCORDINGLY AS ORDERS WILL NOT BE SHIPPED OUT ON THESE DATES. ALL ORDERS ARE PROCESSED AUTOMATICALLY AND WE ARE UNABLE TO EXPEDITE OR DELAY SHIPPING TIMES.

You can return your purchase within 30 days from the delivery or pick up date. Returns are complimentary and our orders come with a prepaid return label.
Please note that ALL RETURNS MUST BE RETURNED IN THE COUNTRY OF PURCHASE.
For more information on our return policy and products that are eligible for return, please visit our return policy.

To process a return, please follow the steps below:

1. Fill out the online return form by clicking on "Returns" in your order history in My Account.

2. Make sure your item(s) are returned in their original condition and with all tags attached. 

3. Place the item(s) in the original packaging and shipping box and attach the enclosed return shipping label over the initial delivery label.

4. Contact DHL to arrange a pick-up at your convenience or drop off your return at one of the carriers access points. 

To organize the pick-up of your return on the DHL website or by phone, you will need the waybill number that you can find on the pre-paid label.
For more information on the carrier and its access point locations, please contact our Client Service or visit the DHL website.

If you wish to return your item in store, please visit the store locator on YSL.COM to find the nearest store. On behalf of our clients, free standing stores will facilitate a return by shipping parcels back to our warehouse. Upon arrival and acceptance of the returned parcel and merchandise a refund will be administered. 
Kindly note, returns are not possible in department stores or outlets locations.

UNFORTUNATELY, EXCHANGES ARE NOT YET AVAILABLE. YOU CAN RETURN THE ITEM YOU WANT TO EXCHANGE AND ORDER A NEW ONE. PLEASE CONTACT OUR CLIENT SERVICE SHOULD YOU NEED ANY ASSISTANCE.

IF YOU LOST THE PRE-PAID RETURN LABEL, PLEASE CONTACT US

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

Your return will be processed within 5 to 7 Business days after the item(s) have been received by the Saint Laurent team. Once your return has been accepted, your refund will be issued within 7 business days. A confirmation will be send to you by email once the refund has been completed.

THE TIME NEEDED TO PROCESS YOUR REFUND MAY VARY BASED ON THE PAYMENT METHOD USED:

-  CREDIT CARDS:

OUR BANK WILL REIMBURSE YOU WITHIN 7 BUSINESS DAYS OF THE RETURN ACCEPTANCE CONFIRMATION EMAIL. THE TIME IT TAKES TO RESTORE THE CREDIT BACK TO YOUR ACCOUNT DEPENDS ON THE CREDIT CARD ISSUER.

You can check your return status in My Account section

WE ARE GLAD YOU DECIDED TO KEEP YOUR PURCHASE. YOU DON'T HAVE TO DO ANYTHING AND THERE IS NO NEED TO CONTACT US.

Please select login/register and then click on  “Forgot your password?'. We will email you a link to set a new password. For security purposes, we may request further information to verify your identity.

Please contact us for assistance. If you have forgotten your password, click the "Forgot your password?" link on the Login page and follow the procedure as outlined to change it.

If you want to delete your personal account, please contact our Client Service.

You can subscribe from the footer in every part of the webiste, by entering your email, or directly when registering with My Account.
Subscribe to our Newsletter to be among the first to discover the latest news from YSL.COM and access promotions reserved exclusively for our customers.

Try adding the "newsletter@news.ysl.com" address to the safe senders list of your email account; this will prevent the anti-spam filter from blocking future newsletters. If this doesn't work,  please contact our Client Service.

You can unsubscribe at any moment by clicking on the Unsubscribe link at the bottom of every Newsletter.

TO CONSULT OUR JOB OFFERS, PLEASE VISIT THE CAREER PAGE

THE DISPLAY OF OUR WEBSITE IS OPTIMISED FOR ALL LATEST VERSIONS OF THE MAIN WEB BROWSERS. CHECK THAT THE WEB BROWSERS YOU USUALLY USE ARE UP TO DATE.

IF YOU ENCOUNTER NAVIGATION PROBLEMS, WE ADVISE YOU TO:
DELETE ALL COOKIES AND TEMPORARY FILES STORED ON YOUR COMPUTER
CHECK THAT THE JAVASCRIPT TOOL IS ENABLED.

IF PROBLEMS PERSIST, PLEASE CONTACT US AND PROVIDE THE FOLLOWING INFORMATION:
YOUR OPERATING SYSTEM (WINDOWS VISTA, MAC OS X, ETC.)
YOUR INTERNET BROWSER AND ITS VERSION (CHROME, FIREFOX, SAFARI, ETC.)
THE URL YOU ARE TRYING TO ACCESS (FOR EXAMPLE, HTTPS://WWW.YSL.COM).