FAQ

Client service

Welcome to Saint Laurent.

For enquiries or assistance please do not hesitate to contact us. We are open from monday to friday 9 am till 7 pm excluding holidays.

Email

WE STRIVE TO REPLY TO YOU WITHIN 48H DURING BUSINESS DAYS.

Email us

AFTERSALE SERVICES

You can also use this area to consult the FAQ’s, follow your order and track your return.

For YSL beauty related inquiries, please contact YSL beauty customer service at +1 (866) 725-6791.

To consult our job offers, please visit the career page.

Most Popular

Order Placement

Services

Products

size guide - belts

YSL size	65	70	75	80	85	90	95	100	105	110
CM	65	75	75	80	85	90	95	100	105	110
INCHES	26	28	30	32	34	36	38	39.5	42	44

size guide - women's shoes

YSL size	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5	42
french size	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5	42
german size	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5	42
italian size	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5	42
japanese size	21	21.5	22	22.5	23	23.5	24	24.5	25	25.5	26	26.5	27	27.5	28	28.5	29
korean size	210	215	220	225	230	235	240	245	250	255	260	265	270	275	280	285	290
spanish size	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5	42
UK Size	1	1.5	2	2.5	3	3.5	4	4.5	5	5.5	6	6.5	7	7.5	8	8.5	9
US size	4	4.5	5	5.5	6	6.5	7	7.5	8	8.5	9	9.5	10	10.5	11	11.5	12

size guide - women's ready to wear

YSL size	32	34	36	38	40	42	44	46	48
french size	32	34	36	38	40	42	44	46	48
german size	30	32	34	36	38	40	42	44	46
italian size	36	38	40	42	44	46	48	50	52
japanese size	5	7	9	11	13	15	17	19	21
korean size	33	44	55	66	77	88	90	95	100
spanish size	32	34	36	38	40	42	44	46	48
UK Size	4	6	8	10	12	14	16	18	20
US size	0	2	4	6	8	10	12	14	16

body measurements (CM)

ysl size	32	34	36	38	40	42	44	46	48
chest	78	81	84	87	91	95	99	103	107
waist	58	61	64	67	71	75	79	83	87
hip	81	85	89	93	97	101	105	109	113

Body measurements (inches)

ysl size	32	34	36	38	40	42	44	46	48
chest	30.8	31.9	33.1	34.3	35.8	37.4	39	40.5	42.1
waist	22.3	24	25.2	26.4	27.9	29.5	31.1	32.7	34.3
hip	31.9	33.5	35	36.6	38.2	39.7	41.3	42.9	44.5

size guide - rings

YSL size	4	5	6	7	8	9	10
french size	46	49	52	54	57	59	62
german size	15	15 3/4	16 1/2	17 1/4	18	19	20
italian size	7	9.5	11.5	14.5	17	19.5	22
japanese size	7	9	11	13	15	17	19
korean size	4	5	6	7	8	9	10
spanish size	6.75	9.25	11.75	14.5	17	19.5	22
UK Size	H-1/2	J-1/2	L-1/2	O	Q	S	T-1/2
US size	4	5	6	7	8	9	10

size guide - bracelets

	S		M		L
	CM	inches	CM	inches	CM	inches
METAL BRACELET*	16	6.3	17	6.7	18	7.1
LEATHER BRACELET*	16	6.3	18	7.1	20	7.9
METAL CUFF**	5.5	2.2	5.8	2.3	6.1	2.4

* LENGTH OF THE BRACELET OPENED

** INNER DIAMETER

SIZE GUIDE - gloves and mittens

ysl size	6.5	7	7.5
HAND CIRCUMFERENCE (CM)	15	16	16.5

ysl size	6.5	7	7.5
HAND CIRCUMFERENCE (INCHES)	5.9	6.3	6.5

SIZE GUIDE - MEN'S READY TO WEAR

YSL SIZE	42	44	46	48	50	52	54	56	58
YSL SIZE	XS	S	M	L	XL	XXL	XXXL	4XL	5XL
FRENCH SIZE	38	40	42	44	46	48	50	52	54
GERMAN SIZE	42	44	46	48	50	52	54	56	58
ITALIAN SIZE	42	44	46	48	50	52	54	56	58
JAPANESE SIZE	42	44	46	48	50	52	54	56	58
KOREAN SIZE	90	90	95	100	105	110	115	120	125
SPANISH SIZE	42	44	46	48	50	52	54	56	58
UK SIZE	32	34	36	38	40	42	44	46	48
US SIZE	32	34	36	38	40	42	44	46	48
AU SIZE	32	34	36	38	40	42	44	46	48

SIZE GUIDE - MEN'S SHIRTS

YSL SIZE	36	37	38	39	40	41	42	43	44
FRENCH SIZE	36	37	38	39	40	41	42	43	44
GERMAN SIZE	36	37	38	39	40	41	42	43	44
ITALIAN SIZE	36	37	38	39	40	41	42	43	44
JAPANESE SIZE	36	37	38	39	40	41	42	43	44
KOREAN SIZE	36	37	38	39	40	41	42	43	44
SPANISH SIZE	36	37	38	39	40	41	42	43	44
UK SIZE	14	14 1/2	15	15 1/2	15 3/4	16	16 1/2	17	17 1/2
US SIZE	14	14 1/2	15	15 1/2	15 3/4	16	16 1/2	17	17 1/2
AU SIZE	14	14 1/2	15	15 1/2	15 3/4	16	16 1/2	17	17 1/2

body measurements (CM)

ysl size	42	44	46	48	50	52	54	56	58
COLLAR	33	34	35	36	37	38	39	40	41
BUST	76	80	84	88	92	96	100	104	108
WAIST	60	64	68	72	76	80	84	88	92

Body measurements (inches)

ysl size	42	44	46	48	50	52	54	56	58
COLLAR	13	13.4	13.8	14.2	14.6	15	15.6	15.8	16.2
BUST	29.9	31.5	33	34.6	36.2	37.8	39.4	40.1	42.5
WAIST	23.6	25.2	26.8	28.4	29.9	31.5	33.1	34.7	36.2

size guide - MEN's shoes

YSL size	39	39.5	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45	45.5	46
french size	39	39.5	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45	45.5	46
german size	39	39.5	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45	45.5	46
italian size	39	39.5	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45	45.5	46
japanese size	24	24.5	25	25.5	26	26.5	27	27.5	28	28.5	29	29.5	30	30.5	31
korean size	240	245	250	255	260	265	270	275	280	285	290	295	300	305	310
spanish size	39	39.5	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45	45.5	46
UK Size	5	5.5	6	6.5	7	7.5	8	8.5	9	9.5	10	10.5	11	11.5	12
US size	6	6.5	7	7.5	8	8.5	9	9.5	10	10.5	11	11.5	12	12.5	13

size guide - belts

YSL size	65	70	75	80	85	90	95	100	105	110
CM	65	75	75	80	85	90	95	100	105	110
INCHES	26	28	30	32	34	36	38	39.5	42	44

size guide - rings

YSL size	4	5	6	7	8	9	10
french size	46	49	52	54	57	59	62
german size	15	15 3/4	16 1/2	17 1/4	18	19	20
italian size	7	9.5	11.5	14.5	17	19.5	22
japanese size	7	9	11	13	15	17	19
korean size	4	5	6	7	8	9	10
spanish size	6.75	9.25	11.75	14.5	17	19.5	22
UK Size	H-1/2	J-1/2	L-1/2	O	Q	S	T-1/2
US size	4	5	6	7	8	9	10

size guide - bracelets

	S		M		L
	CM	inches	CM	inches	CM	inches
METAL BRACELET*	16	6.3	17	6.7	18	7.1
LEATHER BRACELET*	16	6.3	18	7.1	20	7.9
METAL CUFF**	5.5	2.2	5.8	2.3	6.1	2.4

* LENGTH OF THE BRACELET OPENED

** INNER DIAMETER

SIZE GUIDE - men's gloves

ysl size	7	8	9
HAND CIRCUMFERENCE (CM)	19	21.5	24

ysl size	7	8	9
HAND CIRCUMFERENCE (INCHES)	7.5	8.5	9.4

Gift

Size Guide

size guide - belts

YSL size	65	70	75	80	85	90	95	100	105	110
CM	65	75	75	80	85	90	95	100	105	110
INCHES	26	28	30	32	34	36	38	39.5	42	44

size guide - women's shoes

YSL size	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5	42
french size	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5	42
german size	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5	42
italian size	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5	42
japanese size	21	21.5	22	22.5	23	23.5	24	24.5	25	25.5	26	26.5	27	27.5	28	28.5	29
korean size	210	215	220	225	230	235	240	245	250	255	260	265	270	275	280	285	290
spanish size	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41	41.5	42
UK Size	1	1.5	2	2.5	3	3.5	4	4.5	5	5.5	6	6.5	7	7.5	8	8.5	9
US size	4	4.5	5	5.5	6	6.5	7	7.5	8	8.5	9	9.5	10	10.5	11	11.5	12

size guide - women's ready to wear

YSL size	32	34	36	38	40	42	44	46	48
french size	32	34	36	38	40	42	44	46	48
german size	30	32	34	36	38	40	42	44	46
italian size	36	38	40	42	44	46	48	50	52
japanese size	5	7	9	11	13	15	17	19	21
korean size	33	44	55	66	77	88	90	95	100
spanish size	32	34	36	38	40	42	44	46	48
UK Size	4	6	8	10	12	14	16	18	20
US size	0	2	4	6	8	10	12	14	16

body measurements (CM)

ysl size	32	34	36	38	40	42	44	46	48
chest	78	81	84	87	91	95	99	103	107
waist	58	61	64	67	71	75	79	83	87
hip	81	85	89	93	97	101	105	109	113

Body measurements (inches)

ysl size	32	34	36	38	40	42	44	46	48
chest	30.8	31.9	33.1	34.3	35.8	37.4	39	40.5	42.1
waist	22.3	24	25.2	26.4	27.9	29.5	31.1	32.7	34.3
hip	31.9	33.5	35	36.6	38.2	39.7	41.3	42.9	44.5

size guide - rings

YSL size	4	5	6	7	8	9	10
french size	46	49	52	54	57	59	62
german size	15	15 3/4	16 1/2	17 1/4	18	19	20
italian size	7	9.5	11.5	14.5	17	19.5	22
japanese size	7	9	11	13	15	17	19
korean size	4	5	6	7	8	9	10
spanish size	6.75	9.25	11.75	14.5	17	19.5	22
UK Size	H-1/2	J-1/2	L-1/2	O	Q	S	T-1/2
US size	4	5	6	7	8	9	10

size guide - bracelets

	S		M		L
	CM	inches	CM	inches	CM	inches
METAL BRACELET*	16	6.3	17	6.7	18	7.1
LEATHER BRACELET*	16	6.3	18	7.1	20	7.9
METAL CUFF**	5.5	2.2	5.8	2.3	6.1	2.4

* LENGTH OF THE BRACELET OPENED

** INNER DIAMETER

SIZE GUIDE - gloves and mittens

ysl size	6.5	7	7.5
HAND CIRCUMFERENCE (CM)	15	16	16.5

ysl size	6.5	7	7.5
HAND CIRCUMFERENCE (INCHES)	5.9	6.3	6.5

SIZE GUIDE - MEN'S READY TO WEAR

YSL SIZE	42	44	46	48	50	52	54	56	58
YSL SIZE	XS	S	M	L	XL	XXL	XXXL	4XL	5XL
FRENCH SIZE	38	40	42	44	46	48	50	52	54
GERMAN SIZE	42	44	46	48	50	52	54	56	58
ITALIAN SIZE	42	44	46	48	50	52	54	56	58
JAPANESE SIZE	42	44	46	48	50	52	54	56	58
KOREAN SIZE	90	90	95	100	105	110	115	120	125
SPANISH SIZE	42	44	46	48	50	52	54	56	58
UK SIZE	32	34	36	38	40	42	44	46	48
US SIZE	32	34	36	38	40	42	44	46	48
AU SIZE	32	34	36	38	40	42	44	46	48

SIZE GUIDE - MEN'S SHIRTS

YSL SIZE	36	37	38	39	40	41	42	43	44
FRENCH SIZE	36	37	38	39	40	41	42	43	44
GERMAN SIZE	36	37	38	39	40	41	42	43	44
ITALIAN SIZE	36	37	38	39	40	41	42	43	44
JAPANESE SIZE	36	37	38	39	40	41	42	43	44
KOREAN SIZE	36	37	38	39	40	41	42	43	44
SPANISH SIZE	36	37	38	39	40	41	42	43	44
UK SIZE	14	14 1/2	15	15 1/2	15 3/4	16	16 1/2	17	17 1/2
US SIZE	14	14 1/2	15	15 1/2	15 3/4	16	16 1/2	17	17 1/2
AU SIZE	14	14 1/2	15	15 1/2	15 3/4	16	16 1/2	17	17 1/2

body measurements (CM)

ysl size	42	44	46	48	50	52	54	56	58
COLLAR	33	34	35	36	37	38	39	40	41
BUST	76	80	84	88	92	96	100	104	108
WAIST	60	64	68	72	76	80	84	88	92

Body measurements (inches)

ysl size	42	44	46	48	50	52	54	56	58
COLLAR	13	13.4	13.8	14.2	14.6	15	15.6	15.8	16.2
BUST	29.9	31.5	33	34.6	36.2	37.8	39.4	40.1	42.5
WAIST	23.6	25.2	26.8	28.4	29.9	31.5	33.1	34.7	36.2

size guide - MEN's shoes

YSL size	39	39.5	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45	45.5	46
french size	39	39.5	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45	45.5	46
german size	39	39.5	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45	45.5	46
italian size	39	39.5	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45	45.5	46
japanese size	24	24.5	25	25.5	26	26.5	27	27.5	28	28.5	29	29.5	30	30.5	31
korean size	240	245	250	255	260	265	270	275	280	285	290	295	300	305	310
spanish size	39	39.5	40	40.5	41	41.5	42	42.5	43	43.5	44	44.5	45	45.5	46
UK Size	5	5.5	6	6.5	7	7.5	8	8.5	9	9.5	10	10.5	11	11.5	12
US size	6	6.5	7	7.5	8	8.5	9	9.5	10	10.5	11	11.5	12	12.5	13

size guide - belts

YSL size	65	70	75	80	85	90	95	100	105	110
CM	65	75	75	80	85	90	95	100	105	110
INCHES	26	28	30	32	34	36	38	39.5	42	44

size guide - rings

YSL size	4	5	6	7	8	9	10
french size	46	49	52	54	57	59	62
german size	15	15 3/4	16 1/2	17 1/4	18	19	20
italian size	7	9.5	11.5	14.5	17	19.5	22
japanese size	7	9	11	13	15	17	19
korean size	4	5	6	7	8	9	10
spanish size	6.75	9.25	11.75	14.5	17	19.5	22
UK Size	H-1/2	J-1/2	L-1/2	O	Q	S	T-1/2
US size	4	5	6	7	8	9	10

size guide - bracelets

	S		M		L
	CM	inches	CM	inches	CM	inches
METAL BRACELET*	16	6.3	17	6.7	18	7.1
LEATHER BRACELET*	16	6.3	18	7.1	20	7.9
METAL CUFF**	5.5	2.2	5.8	2.3	6.1	2.4

* LENGTH OF THE BRACELET OPENED

** INNER DIAMETER

SIZE GUIDE - men's gloves

ysl size	7	8	9
HAND CIRCUMFERENCE (CM)	19	21.5	24

ysl size	7	8	9
HAND CIRCUMFERENCE (INCHES)	7.5	8.5	9.4

Payment

Shipping

Returns

After Sale

Client Service

My Account

Newsletter

Careers

Technical assistance

Sustainability

Client service

Email

AFTERSALE SERVICES

FAQ

WHERE CAN I CHECK THE STATUS OF MY ORDER?

How do I return a product?

Where can I check my return status?

Can I pick up my order in a store?

What are shipping methods and cost?

How do I place an order?

Can I modify or cancel my order?

WHAT IS A PRE-ORDER?

WHERE CAN I CHECK THE STATUS OF MY ORDER?

CAN I SEND A GIFT MESSAGE ALONG WITH MY ORDER?

What should I do if I have not received the order confirmation?

Will my item be sent with gift packaging?

Can I check the product availability in store?

Pick-up in store

Find in store

In-Store item reservation

What is a Pre-order?

Can I check the availabillity of an item in store?

women SIZE GUIDE FOR ALL PRODUCT CATEGORIES

MEN SIZE GUIDE FOR ALL PRODUCT CATEGORIES

Care Advices

Does Saint Laurent offer an alteration service?

Does Saint Laurent offer repair services?

How do I send a gift?

Can I send a gift message along with my order?

How do I know my size?

WOMEN SIZE GUIDE FOR ALL PRODUCT CATEGORIES

MEN SIZE GUIDE FOR ALL PRODUCT CATEGORIES

Which payment methods do you accept?

Is shopping online with YSL secure?

When will my credit card be charged?

Where can I find my invoice and TAX information?

Why was my payment declined?

PSD2 REGULATION

What are shipping methods and cost?

CAN I PICK UP MY ORDER IN A STORE?

Can I choose a delivery date/hour?

When will my order be shipped?

WHERE CAN I CHECK THE STATUS OF MY ORDER?

What should I do if my order hasn't been delivered within the estimated time?

Are there any shipping restrictions?

Holiday calendar

WHAT CAN I DO IF MY PARCEL IS DAMAGED?

How do I return a product?

Can I ask for an exchange?

I lost my return label. How can I get a new one?

Can I receive my refund on a credit card that is different from the one I used for the order?

When will I receive my refund?

Where can I check the return status?

I decided to keep my order, but have already completed the return form.

Does Saint Laurent offer repair services?

Does Saint Laurent offer alteration services?

Opening hours and holiday calendar

How can I receive a new password?

I cannot log into My Account. What should I do?

How can I delete my account?

What are the advantages of subscribing to your Newsletter?

I don't receive your Newsletter. What should I do?

How can I unsubscribe from your Newsletter?

Careers

Technical assistance

Where can I find information on sustainability at product level?