Client Service
WELCOME TO SAINT LAURENT.
FOR INQUIRIES OR ASSISTANCE PLEASE DO NOT HESITATE TO CONTACT US.
WE ARE OPEN MONDAY THROUGH SATURDAY 9 AM UNTIL 7 PM CET, EXCLUDING HOLIDAYS.
CHAT
CHAT WITH AN AMBASSADOR
MON-SAT: 9AM-7PM CET
Facilitated payments
ENJOY EXPRESS CHECKOUT WITH APPLE PAY AND PAYPAL AND BENEFIT FROM SECURE INTERNATIONAL PAYMENT METHODS.
MORE DETAILS
IN ORDER TO PLACE YOUR ORDER ON YSL.COM, PLEASE DO THE FOLLOWING:
1. BROWSE OUR PRODUCT CATALOGUE
USE OUR NAVIGATION MENU TO DISCOVER A PRODUCT CATEGORY OR OUR SPECIAL SELECTIONS. IF YOU ARE LOOKING FOR A SPECIFIC ITEM, YOU CAN USE OUR INTERNAL SEARCH BAR OR OUR FILTERS.
2. GET DETAILED INFORMATION ABOUT A PRODUCT
FOR EACH PIECE, YOU WILL FIND A PRODUCT PAGE WITH AVAILABLE SIZING AND COLOR OPTIONS. UNDER MORE DETAILS, YOU WILL FIND A DETAILED DESCRIPTION OF THE PIECE AND ITS COMPOSITION. YOU MAY ALSO CLICK ON THE PRODUCT IMAGE TO ENLARGE IT.
AN ESTIMATED DELIVERY DATE, OR SHIPPING DATE FOR PRE-ORDERS IS SHOWN ON ALL PRODUCT PAGES TO PROVIDE A PROJECTED TIMEFRAME AS TO WHEN YOU’LL RECEIVE YOUR ORDER.
3. PROCEED TO PURCHASE
- ON THE PRODUCT PAGE, SELECT THE COLOR AND SIZE YOU WISH TO ORDER
- ADD THE PRODUCT TO YOUR SHOPPING CART BY CLICKING ON “ADD TO CART” OR “PRE-ORDER”
- ONCE YOU’VE FINISHED SELECTING YOUR PURCHASES, CLICK ON “CART”
- ON THE SHOPPING CART PAGE, BEFORE PROCEEDING TO PAYMENT, PLEASE ENTER YOUR EMAIL ADDRESS IN THE ORDER TO CREATE OR LOG IN TO YOUR ACCOUNT.
THIS WILL ALLOW YOU TO ADD THE ORDER TO YOUR PURCHASE HISTORY SO YOU CAN EASILY TRACK IT.
- THEN CHOOSE YOUR DELIVERY METHOD. DEPENDING ON WHAT YOU HAVE ORDERED, A SPECIFIC DELIVERY DATE WILL BE PROVIDED. THEN ENTER THE DELIVERY ADDRESS. PLEASE NOTE THAT SHIPPING ADDRESS ENTERED IN YSL.COM CHECKOUT WILL BE THE ADDRESS WE WILL TAKE INTO CONSIDERATION FOR SHIPPING. MODIFICATIONS MADE ON PAYPAL WILL NOT BE TAKEN INTO CONSIDERATION
- SELECT THE GIFT OPTION IF NECESSARY AND THEN ADD THE PAYMENT INFORMATION ON THE NEXT PAGE.
- CHECK THAT YOU HAVE CORRECTLY ENTERED ALL YOUR DETAILS, THEN CLICK ON THE “PURCHASE” BUTTON. WITHIN A FEW MINUTES, YOU’LL RECEIVE A CONFIRMATION EMAIL CONTAINING ALL OF YOUR ORDER DETAILS.
ONCE YOUR ORDER HAS BEEN SHIPPED, YOU’LL RECEIVE A SECOND EMAIL WITH A TRACKING NUMBER SO YOU CAN TRACK YOUR DELIVERY. IF YOUR ORDER IS BEING DELIVERED IN-STORE, YOU WILL RECEIVE AN EMAIL TO INFORM YOU WHEN YOUR ORDER IS AVAILABLE TO COLLECT.
IF YOU NEED HELP OBTAINING MORE INFORMATION ABOUT OUR PRODUCTS, REQUIRE ASSISTANCE PLACING AN ORDER OR HAVE ANY QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICE.
YSL.COM ACCEPTS THE FOLLOWING PAYMENT METHODS:
CREDIT CARDS: VISA, MASTERCARD, AMERICAN EXPRESS
THE TOTAL WILL BE CHARGED TO YOUR CARD WHEN THE ORDER IS SHIPPED.
YSL.COM FEATURES A FAST CHECKOUT OPTION, ALLOWING YOU TO SAVE YOUR CREDIT CARD DETAILS SO THAT YOU DON'T HAVE TO RE-ENTER THEM FOR FUTURE PURCHASES.
SAINT LAURENT GUARANTEES THAT YOUR CREDIT CARD WILL BE CHARGED ONLY ONCE FOR THE AMOUNT OF AN ORDER. IT IS POSSIBLE THAT THE AMOUNT MAY BE SHOWN TWICE ON YOUR STATEMENT: THE FIRST ENTRY CORRESPONDS TO THE PAYMENT AUTHORIZATION REQUEST THAT IS MADE WHEN YOU PLACE THE ORDER; THE SECOND CONFIRMS THE ACTUAL CHARGE.
PLEASE NOTE APPLE PAY IS NOT OFFERED AS PAYMENT OPTION FOR PRE-ORDERS.
ON YSL.COM, EVERY PURCHASE IS MADE WITH MAXIMUM SECURITY THANKS TO THE USE OF VERISIGN AND ATW-CERTIFIED SECURE SERVERS AND THE ENCRYPTION SERVICES (SSL). WE ONLY USE PROTECTED CONNECTIONS, AS DEMONSTRATED BY THE "HTTPS" URL PREFIX AND THE LOCK SYMBOL THAT APPEARS IN THE BROWSER'S ADDRESS BAR.
TO SAFEGUARD YOUR CREDIT CARD PURCHASES, YOU WILL ALWAYS BE ASKED TO ENTER YOUR CVV CODE FOR EVERY ORDER. OUR PAYMENTS DEPARTMENT MAY CARRY OUT ANTI-FRAUD CHECKS BEFORE APPROVING THE TRANSACTION AND FOR GREATER PROTECTION, THEY MAY CONTACT YOU FOR FURTHER DETAILS BEFORE CONFIRMING THE ORDER.
YSL.COM ACCEPTS THE FOLLOWING PAYMENT METHODS:
CREDIT CARDS: VISA, MASTERCARD, AMERICAN EXPRESS
THE TOTAL WILL BE CHARGED TO YOUR CARD WHEN THE ORDER IS SHIPPED.
YSL.COM FEATURES A FAST CHECKOUT OPTION, ALLOWING YOU TO SAVE YOUR CREDIT CARD DETAILS SO THAT YOU DON'T HAVE TO RE-ENTER THEM FOR FUTURE PURCHASES.
SAINT LAURENT GUARANTEES THAT YOUR CREDIT CARD WILL BE CHARGED ONLY ONCE FOR THE AMOUNT OF AN ORDER. IT IS POSSIBLE THAT THE AMOUNT MAY BE SHOWN TWICE ON YOUR STATEMENT: THE FIRST ENTRY CORRESPONDS TO THE PAYMENT AUTHORIZATION REQUEST THAT IS MADE WHEN YOU PLACE THE ORDER; THE SECOND CONFIRMS THE ACTUAL CHARGE.
PLEASE NOTE APPLE PAY IS NOT OFFERED AS PAYMENT OPTION FOR PRE-ORDERS.
BEFORE PAYING FOR YOUR ORDER, PLEASE MAKE SURE THAT:
- THE CARD AND BILLING INFORMATION YOU HAVE ENTERED IS CORRECT: THAT YOUR 16-DIGIT CODE IS CORRECT AND YOU HAVE SELECTED THE CORRECT CARD TYPE
- THE 3 OR 4-DIGIT CODE IS CORRECT
- YOUR SELECTED CARD OR PAYMENT METHOD IS STILL VALID AND HAS NOT EXPIRED
- YOU HAVE THE NECESSARY FUNDS FOR THE PURCHASE AMOUNT
- THE SECURITY BLOCK SETTING HAS BEEN TEMPORARILY DEACTIVATED BY THE CREDIT COMPANY BECAUSE THE BILLING COMES FROM ABROAD
- FOR SECURITY REASONS, OUR WEBSITE WILL ALLOW THREE PURCHASE ATTEMPTS WITH THE SAME CARD. IF THE PURCHASE IS NOT SUCCESSFUL, WE RECOMMEND A NEW CREDIT CARD IS USED OR TO RETRY AFTER 24 HOURS.
IF YOU HAVE SAVED YOUR PAYMENT DETAILS, WE ALSO RECOMMEND THAT YOU DO THE FOLLOWING:
- CHECK THAT THE BILLING ADDRESS MATCHES THE CARD OR PAYMENT METHOD USED
- YOU CAN DIRECTLY UPDATE THESE DETAILS IN THE MY ACCOUNT SECTION OR ADD A NEW CARD WHEN YOU GO TO PAY
AS SOON AS YOU COMPLETE YOUR ORDER, AUTHORIZATION FOR THE NECESSARY PAYMENT WILL BE REQUESTED AUTOMATICALLY TO VERIFY THE VALIDITY OF THE CREDIT CARD AND AVAILABILITY OF FUNDS. THE CARD IS NOT CHARGED AT THIS TIME: THE ACTUAL PAYMENT IS COMPLETED WHEN THE ORDER IS SHIPPED.
YSL.COM ISSUES A RECEIPT FOR EACH ORDER PLACED. YOU WILL BE ABLE TO DIRECTLY DOWNLOAD THIS DOCUMENT FROM YOUR YSL.COM ACCOUNT ONCE YOUR ORDER HAS BEEN SHIPPED OR MADE AVAILABLE IN STORE.
ONCE YOUR ORDER IS CONFIRMED, YOU WILL NOT BE ABLE TO CHANGE THE INFORMATION YOU HAVE ENTERED. IN ORDER TO GET A COPY OF YOUR RECEIPT, PLEASE CONTACT OUR CLIENT SERVICE OR LOG IN TO YOUR YSL.COM ACCOUNT.
ALL YSL.COM ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING AND SHIPPED SECURELY IN A NEUTRAL CARDBOARD BOX.
YSL.COM OFFERS THE FOLLOWING DELIVERY METHOD(S):
- EXPRESS DELIVERY: 2 TO 4 WORKING DAYS - COMPLEMENTARY
EXPRESS DELIVERY :
UPS IS OUR MAIN CARRIER. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER AS SOON AS YOUR ORDER HAS BEEN SHIPPED.
FOR SECURITY REASONS, YOUR ORDER WILL BE DELIVERED AGAINST A SIGNATURE. THE CARRIER WILL MAKE THREE DELIVERY ATTEMPTS. AFTER THE THIRD ATTEMPT, THE PACKAGE WILL BE RETURNED TO OUR WAREHOUSE.
KINDLY NOTE THAT THE PRODUCTS IN YOUR ORDER CAN BE SHIPPED SEPARATELY AT NO ADDITIONAL COST. IN THIS CASE, YOU WILL RECEIVE A CONFIRMATION EMAIL AS SOON AS EACH PACKAGE IS SHIPPED WITH A DEDICATED TRACKING NUMBER. IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICE.
UPON DELIVERY, PLEASE ENSURE THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY.
ANY EXTERNAL DAMAGE MUST BE IMMEDIATELY REPORTED IN WRITING ON THE CARRIER'S DELIVERY DOCUMENTS, UNDER YOUR SIGNATURE, INDICATING THE CONDITION OF THE PARCEL (DAMAGED PARCEL, OPEN BOX, ETC.).
HERE IS A KINDLY REMINDER: ONCE YOUR ORDER HAS BEEN CONFIRMED, YOU WILL NO LONGER BE ABLE TO MODIFY YOUR DELIVERY ADDRESS.
INDEED, AS ALL ORDERS ARE PROCESSED AUTOMATICALLY, WE ARE UNABLE TO MODIFY SHIPPING AND DELIVERY TIMES.
DELIVERIES ARE MADE FROM MONDAY TO FRIDAY, EXCEPT ON PUBLIC HOLIDAYS.
UPS OFFERS A DELIVERY RESCHEDULING SERVICE.
DELIVERY TIME FOR UNITED ARAB EMIRATES IS 2 TO 4 BUSINESS DAYS (EXCLUDING PRE-ORDERS).
YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER HAS BEEN SHIPPED.
YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK DELIVERY AT ANY TIME FROM YOUR ACCOUNT.
ONCE YOUR ORDER HAS BEEN CONFIRMED, IT WILL BE PREPARED WITHIN 24 BUSINESS HOURS (EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS).
IN ORDER TO GIVE YOU THE FULL SAINT LAURENT EXPERIENCE, WE PREPARE YOUR PRODUCTS WITH THE UTMOST CARE IN SECURE, PLAIN PACKAGING (NOT LABELLED WITH SAINT LAURENT). WHEN YOU OPEN YOUR PARCEL, YOU WILL FIND YOUR PRODUCTS CAREFULLY WRAPPED AND ACCOMPANIED BY A CARD AND A SHOPPING BAG, IF YOU’VE SELECTED THE GIFT OPTION.
YOU WILL ALSO FIND RETURN INSTRUCTIONS, IF REQUIRED.
THE RECEIPT WILL NOT BE INCLUDED IN THE PARCEL, BUT SENT DIRECTLY BY EMAIL TO THE PERSON WHO PLACED THE ORDER.
UPS IS OUR MAIN CARRIER.
YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY POINT FROM YOUR ACCOUNT, BY CLICKING ON THE LINK SHARED IN YOUR SHIPPING CONFIRMATION EMAIL OR IN THE “TRACK MY ORDER” SECTION IN THE FOOTER OF THE YSL.COM WEBSITE.
AT THIS TIME WE ARE UNABLE TO SHIP ORDERS TO GENERAL DELIVERY, P.O. BOXES.
ORDERS MADE TO ANY OF THESE ADDRESSES WILL BE CANCELLED.
THE DELIVERY ADDRESS OF YOUR ORDER MUST MATCH THE COUNTRY/REGION SITE IN WHICH YOU PLACE YOUR ORDER.
IF YOU WOULD LIKE YOUR ORDER TO BE DELIVERED TO A DIFFERENT COUNTRY, YOU CAN MAKE THE CHANGE BY CLICKING ON "SHIPPING TO" AT THE BOTTOM OF THIS PAGE BEFORE PLACING YOUR ORDER.
CHANGING THE COUNTRY/REGION OF DELIVERY WILL RESULT IN THE DELETION OF THE PRODUCTS OF YOUR BASKET.

in-store appointment
BOOK A PRIVATE APPOINTMENT WITH OUR IN-STORE CLIENT ADVISORS TO DISCOVER THE NEW COLLECTION.
in-store item reservation
VISIT THE PRODUCT DETAIL PAGE TO RESERVE THE PRODUCTS YOU WOULD LIKE TO TRY ON IN ONE OF OUR SAINT LAURENT STORES.
Pick-up in store
More detailsPICK UP YOUR YSL.COM ORDER IN ONE OF OUR SAINT LAURENT STORES AT YOUR CONVENIENCE.
Aftersale services
contact usCONTACT US FOR ANY QUESTIONS PERTAINING TO OUR REPAIR AND ALTERATION SERVICES.