Client Service
Facilitated payments
ENJOY EXPRESS CHECKOUT WITH APPLE PAY AND PAYPAL AND BENEFIT FROM SECURE INTERNATIONAL PAYMENT METHODS.
MORE DETAILS
IN ORDER TO PLACE YOUR ORDER ON YSL.COM, PLEASE DO THE FOLLOWING:
1. BROWSE OUR PRODUCT CATALOGUE
USE OUR NAVIGATION MENU TO DISCOVER A PRODUCT CATEGORY OR OUR SPECIAL SELECTIONS. IF YOU ARE LOOKING FOR A SPECIFIC ITEM, YOU CAN USE OUR INTERNAL SEARCH BAR OR OUR FILTERS.
2. GET DETAILED INFORMATION ABOUT A PRODUCT
FOR EACH PIECE, YOU WILL FIND A PRODUCT PAGE WITH AVAILABLE SIZING AND COLOR OPTIONS. UNDER MORE DETAILS, YOU WILL FIND A DETAILED DESCRIPTION OF THE PIECE AND ITS COMPOSITION. YOU MAY ALSO CLICK ON THE PRODUCT IMAGE TO ENLARGE IT.
AN ESTIMATED DELIVERY DATE, OR SHIPPING DATE FOR PRE-ORDERS IS SHOWN ON ALL PRODUCT PAGES TO PROVIDE A PROJECTED TIMEFRAME AS TO WHEN YOU’LL RECEIVE YOUR ORDER.
3. PROCEED TO PURCHASE
- ON THE PRODUCT PAGE, SELECT THE COLOR AND SIZE YOU WISH TO ORDER
- ADD THE PRODUCT TO YOUR SHOPPING CART BY CLICKING ON “ADD TO CART” OR “PRE-ORDER”
- ONCE YOU’VE FINISHED SELECTING YOUR PURCHASES, CLICK ON “CART”
- ON THE SHOPPING CART PAGE, BEFORE PROCEEDING TO PAYMENT, PLEASE ENTER YOUR EMAIL ADDRESS IN THE ORDER TO CREATE OR LOG IN TO YOUR ACCOUNT.
THIS WILL ALLOW YOU TO ADD THE ORDER TO YOUR PURCHASE HISTORY SO YOU CAN EASILY TRACK IT.
- THEN CHOOSE YOUR DELIVERY METHOD. DEPENDING ON WHAT YOU HAVE ORDERED, A SPECIFIC DELIVERY DATE WILL BE PROVIDED. THEN ENTER THE DELIVERY ADDRESS. PLEASE NOTE THAT SHIPPING ADDRESS ENTERED IN YSL.COM CHECKOUT WILL BE THE ADDRESS WE WILL TAKE INTO CONSIDERATION FOR SHIPPING. MODIFICATIONS MADE ON PAYPAL WILL NOT BE TAKEN INTO CONSIDERATION
- SELECT THE GIFT OPTION IF NECESSARY AND THEN ADD THE PAYMENT INFORMATION ON THE NEXT PAGE.
- CHECK THAT YOU HAVE CORRECTLY ENTERED ALL YOUR DETAILS, THEN CLICK ON THE “PURCHASE” BUTTON. WITHIN A FEW MINUTES, YOU’LL RECEIVE A CONFIRMATION EMAIL CONTAINING ALL OF YOUR ORDER DETAILS.
ONCE YOUR ORDER HAS BEEN SHIPPED, YOU’LL RECEIVE A SECOND EMAIL WITH A TRACKING NUMBER SO YOU CAN TRACK YOUR DELIVERY. IF YOUR ORDER IS BEING DELIVERED IN-STORE, YOU WILL RECEIVE AN EMAIL TO INFORM YOU WHEN YOUR ORDER IS AVAILABLE TO COLLECT.
IF YOU NEED HELP OBTAINING MORE INFORMATION ABOUT OUR PRODUCTS, REQUIRE ASSISTANCE PLACING AN ORDER OR HAVE ANY QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICE.
BEFORE PAYING FOR YOUR ORDER, PLEASE MAKE SURE THAT:
- THE CARD AND BILLING INFORMATION YOU HAVE ENTERED IS CORRECT: THAT YOUR 16-DIGIT CODE IS CORRECT AND YOU HAVE SELECTED THE CORRECT CARD TYPE
- THE 3 OR 4-DIGIT CODE IS CORRECT
- YOUR SELECTED CARD OR PAYMENT METHOD IS STILL VALID AND HAS NOT EXPIRED
- YOU HAVE THE NECESSARY FUNDS FOR THE PURCHASE AMOUNT
- THE SECURITY BLOCK SETTING HAS BEEN TEMPORARILY DEACTIVATED BY THE CREDIT COMPANY BECAUSE THE BILLING COMES FROM ABROAD
- FOR SECURITY REASONS, OUR WEBSITE WILL ALLOW THREE PURCHASE ATTEMPTS WITH THE SAME CARD. IF THE PURCHASE IS NOT SUCCESSFUL, WE RECOMMEND A NEW CREDIT CARD IS USED OR TO RETRY AFTER 24 HOURS.
IF YOU HAVE SAVED YOUR PAYMENT DETAILS, WE ALSO RECOMMEND THAT YOU DO THE FOLLOWING:
- CHECK THAT THE BILLING ADDRESS MATCHES THE CARD OR PAYMENT METHOD USED
- YOU CAN DIRECTLY UPDATE THESE DETAILS IN THE MY ACCOUNT SECTION OR ADD A NEW CARD WHEN YOU GO TO PAY
YSL.COM ISSUES A RECEIPT FOR EACH ORDER PLACED. YOU WILL BE ABLE TO DIRECTLY DOWNLOAD THIS DOCUMENT FROM YOUR YSL.COM ACCOUNT ONCE YOUR ORDER HAS BEEN SHIPPED OR MADE AVAILABLE IN STORE.
ONCE YOUR ORDER IS CONFIRMED, YOU WILL NOT BE ABLE TO CHANGE THE INFORMATION YOU HAVE ENTERED. IN ORDER TO GET A COPY OF YOUR RECEIPT, PLEASE CONTACT OUR CLIENT SERVICE OR LOG IN TO YOUR YSL.COM ACCOUNT.
ONCE YOUR ORDER HAS BEEN CONFIRMED, IT WILL BE PREPARED WITHIN 24 BUSINESS HOURS (EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS).
IN ORDER TO GIVE YOU THE FULL SAINT LAURENT EXPERIENCE, WE PREPARE YOUR PRODUCTS WITH THE UTMOST CARE IN SECURE, PLAIN PACKAGING (NOT LABELLED WITH SAINT LAURENT). WHEN YOU OPEN YOUR PARCEL, YOU WILL FIND YOUR PRODUCTS CAREFULLY WRAPPED AND ACCOMPANIED BY A CARD AND A SHOPPING BAG, IF YOU’VE SELECTED THE GIFT OPTION.
YOU WILL ALSO FIND RETURN INSTRUCTIONS, IF REQUIRED.
THE RECEIPT WILL NOT BE INCLUDED IN THE PARCEL, BUT SENT DIRECTLY BY EMAIL TO THE PERSON WHO PLACED THE ORDER.
YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY POINT FROM YOUR ACCOUNT, BY CLICKING ON THE LINK SHARED IN YOUR SHIPPING CONFIRMATION EMAIL OR IN THE “TRACK MY ORDER” SECTION IN THE FOOTER OF THE YSL.COM WEBSITE.
AT THIS TIME WE ARE UNABLE TO SHIP ORDERS TO GENERAL DELIVERY, P.O. BOXES.
ORDERS MADE TO ANY OF THESE ADDRESSES WILL BE CANCELLED.
THE DELIVERY ADDRESS OF YOUR ORDER MUST MATCH THE COUNTRY/REGION SITE IN WHICH YOU PLACE YOUR ORDER.
IF YOU WOULD LIKE YOUR ORDER TO BE DELIVERED TO A DIFFERENT COUNTRY, YOU CAN MAKE THE CHANGE BY CLICKING ON "SHIPPING TO" AT THE BOTTOM OF THIS PAGE BEFORE PLACING YOUR ORDER.
CHANGING THE COUNTRY/REGION OF DELIVERY WILL RESULT IN THE DELETION OF THE PRODUCTS OF YOUR BASKET.
in-store appointment
BOOK A PRIVATE APPOINTMENT WITH OUR IN-STORE CLIENT ADVISORS TO DISCOVER THE NEW COLLECTION.
in-store item reservation
VISIT THE PRODUCT DETAIL PAGE TO RESERVE THE PRODUCTS YOU WOULD LIKE TO TRY ON IN ONE OF OUR SAINT LAURENT STORES.
Pick-up in store
More detailsPICK UP YOUR YSL.COM ORDER IN ONE OF OUR SAINT LAURENT STORES AT YOUR CONVENIENCE.
Aftersale services
contact usCONTACT US FOR ANY QUESTIONS PERTAINING TO OUR REPAIR AND ALTERATION SERVICES.